Privacy Policy

 

Privacy Policy and Personal Information Collection Statement

 

This Statement is, except where separate and distinctive statements are provided, applicable to the Hutchison Telecommunications Hong Kong   group of companies (the "Group"), including but not limited to Hutchison Telephone Company Limited, Hutchison Telecommunications (Hong K Domain Five Enterprises Limited. Accordingly, references to "we", "us", or "our company" shall mean, as the case may be, the relevant companies

Please note that this Statement may be amended from time to time without prior notice. You are advised to check for the latest version on a reg inconsistency or conflict between the English and Chinese versions of this Statement, the English versionshall prevail.

 

1.PrivacyPolicy Statement

1.1   Our Pledge

We are committed to safeguard the privacy of individuals with respect to your personal data. We assure that our policies and practices, and affiliated companies and agents in relation to the collection, use, retention, disclosure, transfer, security and access of your personal data c   requirements under the Personal Data (Privacy) Ordinance (Chapter 486) (the "Ordinance") under the laws of Hong Kong, as well as the rele and guidance issued by the Office of the Privacy Commissioner for Personal Data, Hong Kong. The meaning of the term "personal data" ad  is defined in the Ordinance.

Where our operations are subject to privacy legislation other than that of Hong Kong (such as due to our carrying out of operational functi Kong), this Statementshall apply so far as it is consistent with such local legislation.

1.2   Collection of personal data

At times, you may be required to provide your personal data including, but not limited to, your name, gender, date ofbirth, identity docum  copy, telephone number, fax number, location, postal address and/or its proof, email address, credit card information, bank account numbe postpaid, prepaid or other products or services provided by or through us (as applicable). If you are a complainant under any notice of alle   are required to provide your name, address for service in Hong Kong, contact telephone number and email address for us to process such    provide such information may render us unable to handle any application or request you are making, or may deny you access to certain pa  may otherwise defeat the objectives of your visit. If you are under the age of 18, consent from your parent or guardian is required before yo personal data.

Information relating to your use of our services, such as usage of data, SMS, voice call connection time, duration, origin and destination an  services whether provided by us, our affiliated companies or our business partners, may be automatically collected for our accurate reporti of your accounts.

Some of our websites may disclose non-personally identifiable aggregate statistics relating to our visitors to advertisers. Some of our webs aggregate information about our visitors, e.g. statistics on the number of visits. This type of data may include, but is not limited to, the bro   operating system, IP address and/or domain name.

When you visit our websites, we will record your visit only but will not collect any personal data from you unless otherwise stated. Cookies   of our websites will not be deployed for collecting personal data. For your information, Cookies are small computer files that can be stored computers for the purposes of obtaining configuration information and analyzing web surfers'viewing habits. They can save you from regi visiting a website and are commonly used to track your preferences in relation to the subject matter of the website. You may refuse to acce  the relevant Internet options or browsing preferences of your computer system, but to do so you may not be able to utilize or activate cert  our websites. Our websites may bar users who do not accept Cookies.

Calls between you and our Customer Service may be recorded for the purposes of staff training, improvement of service quality and clarific issues.

1.3   Accuracy of personal data

Your application for our services may be subject to credit assessment and verification of your personal details. If we regard results of such c unsatisfactory, we will not enter into an agreement with you. Under certain circumstances, data provided by you will be validated by using   practice. We may also require you to show the original documentation before the data may be used, such as personal identification docum address.

1.4    Use of personal data collected

Specific purposes for which your personal data may be used are set out in our "Personal Information Collection Statement" set out in Part 2 those contained in points (i) through to (viii) in the first paragraph of Part 2.1 below).

1.5    Data access and correction

Under the Ordinance, you have the right to:

  1. Check whether wehold any of your personal data;
  2. Access yourpersonal data held by us;
  3.    Requestus to correct anyinaccurate personal data held by us; and
  4.    Ascertain ourpolicies andpractices established (from time to time) in relation to personal data and the types of personal data held by  If you want to access and/or correct your personal data which you have given us via application form, internet or other means, or if you wa policies and practices in relation to personal data and the kind of your personal data held by us, please contact our Data Protection Officer respond within 40 days after receiving the request. We may charge you a reasonable fee for each personal data access. However, such fee   access is made for the purpose of correcting your personal data.

1.6   Security of personal data

We use various encryption techniques to transmit via the Internet your personal data, which can only be accessed by our authorized perso   operational nature of the Internet, we cannot guarantee that the transmission is fully secure. Please refer to our "Security Statement" in Part the steps that we have taken to ensure that any personal data collected by us via our websites is safe and secure to avoid unauthorized inte

 

parties.

1.7    Internal Guidelines on Record Retention and Access to Personal Data

Our staff are required to strictly adhere to our Internal Guidelines on Record Retention and Access to Personal Data. Physical records conta  securely stored in locked areas when not in use. Access to such physical and/or computer records is strictly controlled and requires manag   access. Approvals for access to customers' personal data are granted only on a "need to know" basis. Where we retain, use and/or transmit  data, we have put in place adequate measures to protect it from accidental and/or unauthorized disclosure, modifications, loss and/or dest

1.8    Retention of personal data

1.8.1 If you are a customer of ours, your personal data which you have given us via application form, internet or other means, during the se  period will be erased after (a) two years upon termination of your postpaid subscription unless your service account shows a negative cred  assessed; and (b) one year upon termination of your prepaid subscription or the validity period of any top-up credit balance has been expir

1.8.2 If you are a participant of any of our business collaboration programs, your personal data which you have given us via the channel(s) erased after one year upon occurence of the latest business activity carried out by you under the relevant business collaboration program specified.

1.8.3 If you are a complainant under any notice of alleged infringement, your personal data will be erased after 18 months.

1.9    Promotion and selling of products and services of third party service providers

We may promote and sell products and services of on-line stores or service providers operated by third party merchants on or through ou use or order any services or products from them, please note that once the information that you provided is transferred or provided to the be beyond our control and thus outside the scope of protection afforded by us.

 

2.PersonalInformation Collection Statement

2.1   As a customer of our company, a visitor or user of our website(s), a collaborator in any of our campaigns, or a complainant in respect of infringement, it may be necessary for you to provide us with your personal data when you apply to us and/or continue to subscribe wit and/or product, participate in any business collaboration program launched by us, or submit any notice of alleged infringement or cou  personal data is incomplete or incorrect, we may not be able to provide or continue to provide the services to you, allow you to partici   collaboration program launched by us, or process any notice of alleged infringement or counter notice received from you. We shall kee confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access be in accordance with requirements under the Ordinance and this Statement. We may use and retain the personal data provided by yo   purposes and for other purposes as shall be agreed between you and us or required by law from time to time:

  1.      Processing of your application for serviceorparticipation in any business collaboration program launched by us, processing and forwa alleged infringement or counter notice, and provisioning of the services by us, our affiliated companies or our business partners (as th
  2.    Subjecttoyour consent, we may use your personal data (including name, gender, telephone number, fax number, location, postal addr  month and year of birth, as well as the information on usage of telecommunications and related telecommunications value-added serv account and service numbers, as applicable) for marketing the categories of goods and/or services as set out in the customer consent   designated form of customer consent which may be subject to change from time to time (irrespective of whether we are remunerated   activities) relating to us, our affiliated companies and business partners. We may dispatch to you the promotional information via direc  calls, e-mail, e-message1, facsimile, direct mailings etc.
  3.    Processing of anybenefits for you arisingout of the services and carrying out market research and analysis to enhance service quality iv.   Analyzing, verifying and/or checking of your credit, payment and/or account status in relation to the provision of the services;
  4.     Processing of anypaymentinstructions, direct debit facilities and/or credit facilities requested by you;
  5.    Facilitating the daily operation of youraccount,provisioning of customer services and/or the collection of overdue amounts in your ac services;
  6.   Enablingus toperform any obligations on interconnection or conform with other industry practices, or to comply with any applicable l

any requests stipulated by governmental or regulatory authorities; and

  1. Enablingus in prevention of crime.

1 E-message means electronic messages delivered via the following means: mobile short messaging service (SMS) / multimedia messaging services (MMS) / cross-platform mobile mes smartphone messaging application).

2.2   We may disclose and transfer (whether in Hong Kong or overseas) your personal data to the following parties to use, disclose, process data for the purposes mentioned above:

  1.     Ouragentsand contractors (including IT, network, customer service, sales agents and contractors), telecommunications operators, and the provision of our services;
  2. Our affiliated companies andbusiness partners;
  3.    Banks, financialinstitutions and creditproviders;
  4.    Debt collection agencies,creditreference agencies and security agencies;
  5.     Regulatorybodies,law enforcement agencies and courts;
  6. Ourprofessional advisers; and
  7. any complainant or our customeror in respect of any notice of alleged infringement or counter notice (as applicable)

2.3    If at anytime in the future you do not wish to receive direct marketing promotional information from us with respect to the telecommu categories of products/services mentioned above, or do not wish us to disclose, transfer or use your personal data for the aforesaid dir  , please contact our Customer Service Hotline 1033 or to update the instruction by logging in the 3Care platform through 3HK's websit  our "3" shops to obtain and complete the "Opt Out Direct Marketing Application Form" by returning the form to our Customer Service  person to "3" shops or by post: P.O. Box No.999, Tsuen Wan PostOffice, New Territories, Hong Kong.

 

3.SecurityStatement

While internet is not an inherently secure environment for communications, security of internet communications can be enhanced by the applic  technology. However, internet security is not solely a technical issue, knowledge on security of personal and transaction data as well as general    important. "Hackers" could only attack a system through a "door". However, in most cases imprudent transmission and handling of sensitive dat documents, password, personal identifiers etc. would facilitate unauthorized access to such a "door" by "hackers". Hence, internet users should   handling such kind of sensitive documents and data.

In order to prudently preserve all personal data obtained from users of our websites, apart from firewalls and other sophisticated technical facili  maintain other stringent security measures so as to protect our system as well as the information and data retained therein from accidental or m damage.

 

4.Enquiries

Should you have any enquiries concerning this Statement, please feel free to contact our Data Protection Officer in writing via post or email at:

Hutchison Telephone Company Limited

By post :

P.O.Box 999

Tsuen Wan Post Office

Hong Kong

By email :

privacy@hthk.com

Domain Five Enterprises Limited

By post :

P.O.Box 9

Tsuen Wan Post Office

Hong Kong

By email :

D5privacy@hthk.com