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History and Development
3 Hong Kong is a leading mobile service provider in Hong Kong offering advanced voice, data and roaming services under the "3" brand via its 5G, 4G LTE, 3G and GSM dual-band networks. 3 Hong Kong is the mobile division of Hutchison Telecommunications Hong Kong Holdings Limited (HTHKH; stock code: 215), which is a group member of CK Hutchison Holdings Limited (stock code: 1).

We were granted a licence to operate an AMPS cellular radio telephone network in 1984 and commenced the provision of analogue mobile telecommunications services in 1985. We launched a GSM service in 1995 and went on to become the first operator in Hong Kong to offer 3G service in 2004. We partnered with Apple to be the first operator in Greater China to launch the iPhone™ 3G in July 2008. 3 Hong Kong launched 4G service in 2012. and achieved full MTR coverage in 2013. We activated the VoLTE capability in 2014 and was one of the first operators in Asia to launch VoWiFi service in 2015.

We launched 4.5G service in 2016 and completed the construction of an end-to-end NB-IoT network the following year. In 2018, we upgraded the existing network architecture and completed 5G outdoor network trials in the 3.5 GHz and 28 GHz bands. We were the first to make a live outdoor broadcast via a 5G network in Hong Kong. At midnight of 1 April 2020, we officially launched 5G service.
Strategy
We are dedicated to developing mobile telecommunications technology and providing innovative and customer-oriented services. We also benefit from extensive relationships with handset vendors, as well as applications and service providers. This helps us to lead the industry through consumer-friendly mobile applications, innovative offerings, advanced mobile devices and diversified corporate solutions.

3 Hong Kong is flourishing into a digital operator ideally prepared for the era of 5G mobile broadband. We play a prominent role in developing a new economy ecosystem by serving consumer and corporate customers from a diversity of capabilities in fields such as the Internet-of-Things (IoT) concept and 5G technology.
Products and Services
We offer 5G, 4G LTE, 3G and GSM dual-band mobile telecommunications services, thereby enriching our already-diverse mobile data-centric portfolio with an ultra high-speed and low-latency high definition multimedia platform.

3 Hong Kong's efforts are channeled into constantly enhancing the overall customer experience with innovative mobile data services and applications to meet with ever-changing technology and market trends. Popular services and applications include Over-The-Top (OTT) platforms, direct carrier billing offerings, mobile device security management, eBooks, music downloads, movies-on-demand, mobile social networking applications and FinTech. We also develop business and corporate solutions covering mobile business, information technology, AR/VR, Internet of Things and big data.

We also provide customers with easy-to-use services while they are overseas, such as an extensive roaming facility throughout various countries and regions, thanks to partnerships with top-tier international operators and membership of a mobile alliance. This allows customers to enjoy value-for-money roaming via our flat-rate roaming daily pass.
Our Mission
3 Hong Kong is committed to continuously steering service innovations with an aim to enhance customer experience in mobile communications. Spearheading mobile data development, our goal is to shape the future of the market and provide customers with new communications and infotainment experience on a versatile mobile platform.
Milestones
2020
  • Launches 5G service
  • Appointed lead operator to build 5G system for Hongkong Land's Grade A commercial buildings and shopping malls
  • Builds CK Asset's first 5G-enabled shopping mall, OP Mall, in Tsuen Wan
  • 3 Hong Kong and Hong Kong Chinese Orchestra form a 5G strategic alliance and jointly organise Hong Kong's first 5G 4K live streaming Chinese music charity concert titled "5G. Syncs with the Power of Drums"
2019
  • Wins bids for 40MHz of spectrum in the 3.5GHz band and 30MHz of spectrum in the 3.3GHz band for 5G development
  • Launches a revamped 3Supreme service brand
  • Unveils "3.OneWorld" strategy
  • Appointed lead operator to build an integrated 5G radio system for Hong Kong Convention and Exhibition Centre
2018
  • Completes successful 5G outdoor network trials in the 3.5GHz and 28 GHz bands and is first to make a live outdoor broadcast via a 5G network in Hong Kong
  • Completes network deployment for local section of the Guangzhou-Shenzhen-Hong Kong Express Rail Link (XRL)
  • Embarks on epic digital transformation journey
  • Completes 4.5G network deployment for local section of the Hong Kong-Zhuhai-Macao Bridge
  • Becomes one of the first Asian operators to activate an NB-IoT roaming capability
  • Activates 5CC (Component Carrier) carrier aggregation (CA) network technology
  • Launches 3Innocity Programme to create an IoT ecosystem fit to accelerate Hong Kong's development as a smart city
2017
  • The largest commercial Wi-Fi operator in Hong Kong with over 25,000 hotspots*
    * Based on a review of the numbers of hotspots featured on the websites of Wi-Fi service providers in Hong Kong on 28 March 2017
  • Opens 3LIVE flagship store
  • Completes construction of an NB-IoT network to usher in an era of massive 5G connectivity
  • Partners with four gaming giants to launch the "3Gamer" Portal
  • Announces a strategic alliance with Razer, the world’s leading lifestyle brand for gamers
2016
  • Ushers in 4.5G era
  • Continue to become the largest scale Wi-Fi operators in Hong Kong with over 17,000 hotspots
  • Connectivity between all cell sites and optical-fibre leased lines owned by HGC has been upgraded to 1Gbps
  • Launches Numbers Master service which loads the most mobile numbers onto one Hong Kong SIM
  • Launches Premium VoWi-Fi Service enabling a variety of smart devices to make/receive non-SIM voice calls
2015
  • Achieves record download speeds of 1Gbps in Global Mobile Broadband Forum
  • First in Hong Kong to demonstrate an end-to-end FDD and TDD LTE-A commercial network using carrier aggregation technology with Huawei
  • Launches VoWiFi service
  • Launches "Better Service" campaign
  • Launches Flexi Pass - a first-in-market one-stop solution that grants customers the freedom to change to brand-new handsets and replace contracts
2014
  • Becomes the first operator in Hong Kong to offer Skype's Unlimited World at an exclusive monthly price
  • Launches new Finnish smartphone Jolla in Hong Kong.
  • Launches VoLTE HD voice service
  • Becomes the first carrier in the world to leverage the split billing solution of Samsung KNOX
2013
  • 4G LTE service achieves full MTR coverage
  • Launches mobile payment service
  • First in Greater China to launch a direct carrier billing service for Google Play app purchases
  • Launch of LTE Cat 4 network provides data speed of up to 150Mbps
2012
  • Launches 4G LTE service
2011
  • Hutchison Telecommunications Hong Kong becomes the preferred non-equity partner of Vodafone in Hong Kong in roaming and global corporate sales services
  • Storms the home broadband market with launch of a large-scale 3Home Broadband promotion campaign
  • Hutchison Telecommunications Hong Kong Holdings Limited is selected as a constituent of the Hang Seng Sustainability Benchmark Index
2010
  • Hutchison Telecommunications Hong Kong Holdings Limited is included as a constituent of Hang Seng Composite Index, Hang Seng Composite Industry Index – Telecommunications and Hang Seng Composite Small Cap Index
  • Hutchison Telecommunications Hong Kong Holdings Limited wins "Best overall convincing and coherent strategy in Hong Kong" and "Best overall corporate governance in Hong Kong" by Euromoney
  • Integration of Fixed-line, Mobile and Wi-Fi services with debut of "3ree Broadband" brand
2009
  • Hutchison Telecommunications Hong Kong Holdings Limited lists on the Main Board of The Stock Exchange of Hong Kong Limited
  • Acquisition of Broadband Wireless Access radio spectrum by Hutchison Telephone Company Limited (HTCL) through the 50:50 jointly-controlled entity, Genius Brand Limited, with Hong Kong Telecommunications (HKT) Limited
2008
  • Becomes the first telecom operator in Greater China to launch iPhone™ 3G
2007
  • Wins the Most Innovative Mobile Operator Service Award in the Asian Mobile News Award#2007
  • Launches X-Series services ushering in a new era of mobile broadband convergence
  • Launches i-mode service
2006
  • Launches 3.6Mbps HSDPA network
2005
  • Named 'Mobile Operator of the Year Hong Kong' in Asian Mobile News Awards
2004
  • Wins in Yahoo! Emotive Brand Awards
  • The first operator in Hong Kong to launch 3G service
  • Consolidates 3G and GSM dual-band mobile services under the 3 brand
2003
  • The only operator to receive four awards in the Asia Pacific Customer Relationship Excellence Awards:
    • Customer Service Centre of the Year (Telecommunications)
    • Corporate Service Team of the Year (Telecommunications)
    • Customer Loyalty Program of the Year (Telecommunications)
    • CRM Director of the Year
2002
  • NEC Corporation acquires a 5% strategic equity in Hong Kong mobile operations
  • 'Best Practice Award in Customer Relationship Management' by Best Practice Management
  • The first operator in Asia to launch a BlackBerry wireless email service in Hong Kong
  • Wins "Best Asian CDMA Operator" in Telecom AsiaReader's Choice Awards again
2001
  • Wins "Best Asian CDMA Operator" in Telecom AsiaReader's Choice Awards
  • Launches a GSM Dualband mobile service in Macau
1999
  • NTT DoCoMo acquires 19% strategic equity interest in Hong Kong mobile operations
1998
  • Unveils Asia's first dual-band network in Hong Kong
1997
  • Launches the Company's third digital mobile telephone service "Everyday PCS" and becomes the only mobile operator in Hong Kong that operated three digital networks
1995
  • Launch of GSM service in Hong Kong
1992
  • Launches the first telepoint (CT2) service in Hong Kong under the Tien Dey Seen brand
1985
  • Launch of Hong Kong's first analogue mobile telecommunications services in Hong Kong
1984
  • Granted a licence to operate an Advanced Mobile Phone Service (AMPS) cellular radio telephone network in Hong Kong
1983
  • Hutchison Telecom Hong Kong starts mobile business