3HK
 
3Care
Bill-to-3
5G LIVE Up & Gaming
Finance
Music & Entertainment
Lifestyle & Info.
3UP Trade Pass
Others
Handset Guardian
Screen Replacement Plan
3Care Extended Warranty Plan
Handset Switch Service
Apple Watch Switch Service
Handset Replacement Service
"Handset Replacement" Service:
  • You can switch or replace your handset for whatever reasons
  • Dedicated hotline and guaranteed to deliver to you in 6 hours^
  • Switch or replace your handset for maximum 4 times during contract period
^ We guarantee to deliver to you the substitute device in as fast as 6 hours, subject to the time of order confirmed and the terms and conditions. We will refund you the switch or replacement fee if we cannot deliver to you in guaranteed delivery time. The substitute device we provide will be a refurbished device, without the original packaging and without any accessories. Registered device can be switched to same model or same generation and price range, subject to availability.
Whatever reasons:
Worn out  
Screen cracks & dents  
Switch model  
Water damaged  
Change of heart  
Monthly Fee Switch / Replacement
Service Fee
Contract Period Number of Switch(s)
$49 up Please refer to switch service fee for details
Please refer to replacement service fee for details
Minimum Contract Term of 24 months Max 2 switches or replace during each rolling 12-month
(i.e. Max 4 times within contract period)
$49/month service plan - Applicable for designated models. After expiry of contract, the Handset Replacement Service will continue to be provided at $49/mth until customer requests for termination. Customer may switch or replace 2 times during each 12-month rolling period of the Service period.
$69/month service plan - Applicable for designated models. After expiry of contract, the Handset Replacement Service will continue to be provided at $69/mth until customer requests for termination. Customer may switch or replace 2 times during each 12-month rolling period of the Service period.

^ Eligible Customer with 24 months' contract commitment. Deliver within 6 hours depends on order confirmation time and delivery location. Details are as below:
Order confirmation time
& delivery locations
Mon – Sat
(9am - 5pm)
excludes Public Holidays
Others
Hong Kong Island
Kowloon
New Territories*
Within 6 hours Next working day
Outlying Islands** Next working day Next 2 working days
*including Tung Chung, Chek Lap Kok, Hong Kong International Airport (non-restricted areas), Hong Kong Disneyland, Sunny Bay, AsiaWorld-Expo
**including Lantau Island, Ma Wan, Discovery Bay, Peng Chau, Lamma Island, Cheung Chau, Tai O, Mui Wo.
This service is applicable to customer who has purchased eligible handset model from 3Shops or at designated retailers# (purchased from designated retailers required to bring along related handset's invoice).
Visit 3Shop or call 3Service Hotline 1033 for enquiry
Service Fee
Replacement Service Fee
Contract period during which Replacement Service is raised Month 1 - 6 Month 7 - 12 Month 13 - 24 Beyond Month 24
% of the suggested retail price of the Registered Device on the date of Service Agreement Apple Phones 90% 80% 60% 50%
Non-Apple Phones 80% 70% 50% 50%
Eligible Model
  • Applicable for $49/month service plan
Samsung
Galaxy A42 5G
Galaxy A50s
Galaxy A31
Galaxy A21s
Galaxy A52 (5G)
HUAWEI
Nova 7i
Others
Xiaomi Mi 10T
Xiaomi Mi 10T Pro
Xiaomi Mi 11 Lite 5G
Xiaomi POCO F3 5G
Xiaomi POCO X3 Pro (4G)
OPPO A9 2020
OPPO A74 5G
OPPO Reno 5Z 5G
TCL PLEX
TCL 10L
TCL 10 Pro
  • Applicable for $69/month service plan
Apple
iPhone 7
iPhone 7+
iPhone 8
iPhone 8+
iPhone X
iPhone Xs Max (LTE)
iPhone XR (LTE)
iPhone Xs (LTE)
iPhone 11 (LTE)
iPhone 11 Pro
iPhone 11 Pro Max
iPhone SE
iPad Pro 12.9 5th Wi-Fi + Cellular
iPad Pro 11 3rd Wi-Fi + Cellular
Samsung
Galaxy XCover 5 (LTE)
Galaxy Note 10
Galaxy Note 10+
Galaxy Note 9 (LTE)
Galaxy S10 Plus (LTE)
Galaxy S10 (LTE)
Galaxy S10e (LTE)
Galaxy A60 (LTE)
Galaxy A70 (LTE)
Galaxy A80
Galaxy S20 (5G)
Galaxy S20+ (5G)
Galaxy S20 Ultra (5G)
Galaxy S21 5G 8GB+128GB
Galaxy Note20 8+256GB (5G)
Galaxy Note20 Ultra 12+256GB (5G)
Galaxy Note20 Ultra 12+512GB (5G)
Galaxy A32
HUAWEI
MATE 20 PRO
P30 (LTE)
P30 Lite (LTE)
P30 Pro (LTE)
Nova 5T
MATE 30
MATE 30 PRO
P40
P40 PRO
P40 PRO+
Mate 40 Pro
Others
Sony Xperia 1
OPPO Find X2 Pro (5G)
Xiaomi Mi 10 Pro (5G)
Xiaomi Mi 10 (5G)
Xiaomi Mi 10 Lite (5G)
Xiaomi Mi 11 (5G) 256GB
Xiaomi Mi 11i 5G
TCL 10 5G
realme X50 5G
Nokia 8.3 5G
# Designated retailers include:
Fortress, Broadway, Wilson, Suning, Chung Yuen Electrical, Apple Store, Apple.com, Studio A, CSL, 1010, SmarTone, China Mobile Hong Kong, China Unicom, Telecom Digital, CMK Electric Store, Sound & Vision, CAM2, Coxell, Lane Crawford, AT3, Asian Technology



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