Customers who choose to use eSIM can simply scan the QR code provided by 3HK, and connect to the mobile network without physical SIM. Enjoy hassle-free connectivity with eSIM – customers can activate and set-up SIM with ease, and free themselves from worrying about losing and damaging their SIM. Some mobile devices with only one SIM slot also support eSIM, hence two SIMs can be installed and used.

Customers can apply for eSIM at 3Shop. Following successful application, customers will receive a confirmation email with eSIM QR code included, and can install and activate eSIM via following the instructions in the email. The QR code will expire after being scanned, and cannot be reused. After applying for and successfully installing eSIM, customers will need to reboot their device or switch on / off airplane mode to search for mobile network again.

Converting to eSIM is regarded as the same as SIM replacement, and customers need to pay $100 handling fee for the procedure. Customers' mobile number and existing service will remain unchanged following the procedure. After applying for and successfully installing eSIM, customers will need to reboot their device or switch on / off airplane mode to search for mobile network again.

eSIM cannot be removed or transferred to another device after installation, otherwise eSIM will be invalid.

To transfer eSIM, please visit 3Shop for SIM replacement with $100 handling fee.

Following successful application, customers will receive a confirmation email with eSIM QR code included, and can install and activate eSIM via following the instructions in the email. The QR code will expire after being scanned, and cannot be reused.

Upon activation of new SIM, eSIM in your original device will be invalid, while account information will remain unchanged (including account balance, purchased package and reward).