Online eSIM transfer
1

Login to the My3 App
2

Go to Info & Support tap eSIM transfer and compete registration
3

You will receive an eSIM installation QR code via email
eSIM Activation
Having trouble with activation?
Visit a 3Shop for assistance.
Apple eSIM Quick Transfer (For iPhone Only)
1
New iPhone

Select “Cellular” on the new iPhone
2
New iPhone

Tap “Add eSIM”
3
New iPhone

Select “Transfer From Nearby iPhone”
4
Previous iPhone

Select “Continue” on the previous iPhone
5
New iPhone

Receive one-time verification code on the new iPhone
6
Previous iPhone

Enter one-time verification code on the previous iPhone
7
New iPhone

Select the mobile number that you would like to transfer on the new iPhone
8
New iPhone

Confirm transferring the number
9
New iPhone

Instructions will pop up on the new iPhone, follow the instructions to confirm transfer on the previous iPhone
10
Previous iPhone

Confirm transfer on the previous iPhone
11
New iPhone

Read and accept Terms and Conditions on the new iPhone
12
Previous iPhone

Begin transfer
13
New iPhone

Transfer completed
FAQ
  1. Why choose eSIM?
    As long as the customer's mobile device is eSIM-compatible, they can easily switch from a physical SIM to an eSIM to connect to the network. This allows for quick activation and setup, without the worry of losing or damaging a physical SIM card. While some devices may only have one physical SIM slot, eSIM-compatible devices typically support multiple eSIMs simultaneously, offering greater flexibility in usage.


  2. How to apply eSIM?
    Customers can Click here or visit any 3Shop to apply for eSIM service. Upon successful application, a confirmation email containing the eSIM QR code will be sent. Customers can follow the instructions in the email to install and activate the eSIM. Please note: the QR code will expire after it is scanned and cannot be reused.
    After successfully installing the eSIM, customers should reboot their device or toggle airplane mode on and off to reconnect to the mobile network.


  3. Will converting physical SIM to eSIM affect my current service?
    Converting to eSIM is considered a SIM card replacement. Customers can enjoy up to 3 times service fee waivers per year, thereafter $50 will apply to each request. Your mobile number and existing service will remain unchanged after the conversion. Once the eSIM is successfully installed, please reboot your device or toggle airplane mode on and off to reconnect to the mobile network.


  4. How to transfer my eSIM to another device?
    Once installed, an eSIM cannot be removed or directly transferred to another device—doing so will render the eSIM invalid. To transfer your eSIM to a new device, please visit any 3Shop or Click here to apply for SIM replacement. Customers can enjoy up to 3 times service fee waivers per year, thereafter $50 will apply to each request.
    Upon successful activation of a new eSIM, the physical SIM or eSIM in your original device will become invalid. However, your account information — including account balance, purchased service packages, and rewards will remain unchanged.
    The eSIM QR code included in the confirmation email will expire once downloaded and cannot be reused. Simply follow the instructions in the email to install and activate your eSIM.