Customer Feedback Management Policy
3HK aims to provide high quality of mobile communication products, network and service to customers. We highly treasure customers' opinion to formulate customer feedback management policy and set up a dedicated team to handle customer feedback. We also collect and analyze customers' feedback so as to improve various operation procedures, products and service quality.
3HK's customer feedback management policy is listed as below:
Customer Feedback Channels
CUSTOMER COMPLAINT SETTLEMENT SCHEME (CCSS) FOR THE TELECOMMUNICATIONS INDUSTRY
Our company has participated in the Customer Complaint Settlement Scheme (hereinafter referred to as "CCSS").
The CCSS is a mediation scheme set up by the telecommunications industry to help resolve billing disputes in deadlock between customers and their telecommunications service providers.
The mediation service is provided by an agency set up under the Communications Association of Hong Kong, an industry association representing the communications sector in Hong Kong.
For further information on the CCSS, please call the CCSS hotline at 21809521 or visit the CCSS website at http://ccss.cahk.hk.
Customer can click here to get the performance pledge of the customer feedback management.