Remarks:
You can click here to check the latest 6 Months bill and Detailed Call Record.

Remark:
The IDD & Roaming Deposit charge will be waived if customer settles payment with autopay via bank account or credit card.

Remarks:
The contract for this Service will be cancelled if customer terminates the related 5G Broadband plan or after the expiry of the related 5G Broadband plan contract (if applicable), customer shall return the designated router with full packing, accessories and user guide within 14 days to designated 3Shops, otherwise the designated liquidated damage fee would be charged (designated liquidated damage fee amount is subject to the router model, please refer to the Sales & Service Agreement and related registration form for details). If the Service is terminated before the expiry of the contract period for the Service, the customer shall return the designated router with full packing, accessories, user guide and blank warranty card on the same day and 3HK shall charge the customer early termination charges, which are the sum of the monthly fees for the Service for the remaining unexpired Service contract period. Otherwise, the Service will continue to be provided at the original Service fee (or at prevailing Service fee) per month upon expiry of the Service contract period till 5G Broadband Plan contract expiry.

Remarks:

1. $250/request will be charged for reconnection of service due to overdue payment. (With effect from 01 June, 2020)
2. Customer must visit any one of the 3Shop in person for any services e.g. complaint, service disconnection, reporting loss, any account enquiry, subscription of new service or change of service etc.
3. A $20 Fee / handling fee for declined autopay will be charged. The handling fee will be waived until June 30, 2025.
4. Customers can enjoy up to 3 times service fee waivers per year, thereafter $50 will apply to each request.

*HTCL has right to change the above administration fee at any time without prior notice.