Service type	1000M or below
CPU	Windows: Intel Core2 Duo P8700/2.53 GHz CPU or above Mac: 8th Generation Intel Core i5 or above CPU
Memory	Windows: 4GB Ram main memory or above Mac: 4GB Ram main memory or above
Hard disk	Windows: 20GB available disk space (SSD, PCI-E), Windows 10 (64-bit) or above Mac: 20GB available disk space (SSD, PCI-E), MacOS version 10.14 or above
Network card	Windows: 1000M Ethernet card Mac: 1000M Ethernet card

or other system requirements that change from time to time

As soon as the first business day after receiving your service request, but subject to the schedule of our installation team.

Yes. Starting 30 days before the scheduled service move date, you can call our customer service hotline to handle your relocation service. We will charge a service relocation fee (whichever is most recent).

Yes. You can inquire about us by calling our customer service hotline.

The broadband equipment does not belong to customer. If you terminate the service, you must return the complete set of equipment at our shops within 30 days of the termination of service.

There is a 14-day cooling-off period starting from the day following the registration of the designated home broadband service plan. Subscribers can cancel the registered service plan(s) within the cooling-off period, and we will not charge any fees. Prepayment will also be refunded. However, the cooling-off period will immediately cease to apply if (i) Subscriber has collected any premium; or (ii) completion of installation.

Customers can select the " Service Commencement Date " for Home Broadband Service, and the service will start from the " Service Commencement Date ", but this date must be within 365 days of the service installation date. Customers must determine the " Service Commencement Date " before service installation. Once confirmed, the service contract will come into effect from this date. The customer understands that the relevant service will not be available from the completion of installation to the " Service Commencement Date ".

This may be related to your computer settings. Please click here to see the 5 recommended methods.

This could be related to a loose network cable, firewall settings, or an IE browser update. Please click here to see the 5 recommended methods.

No, our system will make adjustments automatically.

You can do this by selecting "Tools" at the top of the IE browser, pointing to "Pop-up Blocker (P)", and then selecting "Pop-up Blocker Settings (P)". If you see "Currently Blocked Popups," it means that you have the Popup Blocker enabled and are blocking popup windows on websites.

Not necessary, we will provide you with designated equipment.

Yes, please install these accessories properly before installing your broadband service.

There are many reasons for slow internet speed, such as:

• Insufficient computer hard disk storage space and CPU speed may lead to CPU overload, resulting in slower Internet access;
• Launch multiple programs at the same time;
• There may be multiple users connecting to the same server to download the same data at the same time, which may cause this website to be unable to respond to a large number of download requests in a timely manner and affect the Internet speed;
• If you use a USB port to connect to our broadband network, due to the resource sharing of the USB port (for example, the USB port is connected to a printer at the same time), the network speed will be reduced; therefore, we recommend you to use an Ethernet card to connect to the broadband network;
• If you use wireless routers, broadband sharers and other devices to connect multiple devices to the Internet at the same time, the Internet access speed will be affected accordingly.

If the problem persists, or you are not using any router, please switch to a different browser (such as Edge/Firefox/Chrome/IE, etc.) and a different device (such as other computers/mobile phones/tablets, etc.) to test.