Online subscription can be done in just 5 minutes. The SIM card will be delivered to your home directly, making the process quick and simple. What’s more, you can enjoy privileges like bonus data, admin fee waiver, and monthly fee discounts!
2.
Are there any hidden charges in online subscription?
All pricing details for the plans are clearly listed on our 3HK website, with no hidden charges.
3.
My existing contract is not finished yet, how do I choose the "service start date"?
You can select the contract expiry date of your current service provider as your "3HK service start date". The actual start date will also depend on when you submit online documents and the approval status.
If you're unsure when your existing contract expires, we suggest the following:
Log in to your current service provider’s online account or mobile app to check
Visit retail stores or call the customer service hotline of your current service provider for assistance
4.
Do I need to notify my current service provider when porting to 3HK?
No! Once you complete the online subscription, we will notify your current service provider.
5.
What documents do I need to prepare for online subscription?
Please have your ID document and credit card information ready before starting the online subscription.
6.
Can I choose a new mobile number myself?
Yes! During the online subscription process, we will provide options for new phone numbers for you to choose from.
7.
How do I know if I have successfully subscribed/ported in?
After completing the online subscription procedures, you will receive a confirmation email from 3HK.
8.
When will I receive my SIM card?
You will receive your 3HK SIM card within 3-5 working days at your registered address. Please note that actual delivery may be delayed due to various circumstances.
9.
If I have other questions after my subscription, who can I contact for help?
Feel free to call the 3Service hotline on 1033 or download the My3 App to use the 3iChat online support for any enquiries.
Payment Details
1.
Do I need to make a prepayment when signing up?
New customers are required to prepay HK$100 by credit card for subscription. This prepayment will be credited to customers’ account on the first bill. (For customers applying for the "Member Referral Programme", an additional designated prepaid amount is required, which will be credited to your account in three installments.)
Service Details
1.
How do I activate mainland China and Macau data in my monthly plan?
Simply enable the "Data Roaming" feature on your phone while in mainland China or Macau, and you can use the data with no SIM swaps, it’s very convenient!
2.
How can I check my data usage and call minutes?
You can download and log-in to the My3 App to check the information like data usage and local voice minutes.
Terms and conditions
5G network experience may be affected due to various factors including but not limited to network setting/specification or coverage, the features or functionality of the individual mobile device, transmission technology, network traffic and usage, speed of website servers, service stability of other content providers, weather and other circumstantial factors (e.g. blockades such as buildings, mountains, tunnels) which may lead to radio interference. Subject to 5G Service Terms and Conditions of 3HK.
Free Value-Added Services: Caller Number Display, Call Waiting, Conference Call, Call Barring, VoiceMail, Roaming Default Call, Call Forward Bundle and Call Forward Minute Package
∆ The offer is valid until further notice. Monthly 20GB local data of designated 5G SIM Monthly Plan includes basic local data entitlement of monthly 15GB and monthly 5GB bonus local data.
♢ Applicable during the contract period. Offer cannot be enjoyed in conjunction with other local bonus data offers (unless otherwise specified).
❖Customer is required to successfully link up the relevant MoneyBack App Account ("MB App Account") to the 3HK postpaid service account ("3HK Account") of the customer via My3 App ("3HK Platforms"), and activate the "MoneyBack Points autopay for bills to earn points” service to earn the relevant MoneyBack Points and settle monthly bills with MoneyBack Points automatically. Offer is subjected to related terms and conditions. For more details, please refer to https://bit.ly/382CrDq.
▲ When monthly mobile data usage exceeds the fair data usage of 20GB, data service will continue, but the thereafter data access speed (upload and download) will be restricted to not more than 1Mbps.
Click here to view the terms and conditions
My3 App
Terms and conditions
$1,000 Handset Voucher
