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Prepaid Real-name Registration
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Application of Real-name Registration Programme for SIM Cards
Applicable to SIM cards to be used for local person-to-person communications including voice, data and/or short message services (SMS) issued by Hong Kong’s telecommunications operators.
Registration requirements
  1. Individual users are required to provide information as contained in their identification documents (Hong Kong Identity Card or other acceptable identification documents such as visitors travel documents) including name, date of birth, number of the identification document and its copy for registration.
  2. A company or corporate which would like to register as SIM card users are required to provide business registration information and specify a representative or a responsible person and provide the personal information of that person.
  3. Each individual user may register no more than 10 pre-paid SIM (PPS) cards with each telecommunications operator whereas each corporate user may register up to 25 PPS cards with each telecommunications operator. There is no limit on the number of registrable SIM service plan (SSP) cards.
  4. A person below 16 years old who needs to register for SIM card services will require the endorsement of an adult. The telecommunications operator will also register the information of that adult.
Real-name Registration Programme
(Each telecommunications operator)
Type of registration Information of registration Quota
Individual user
  • name in Chinese (if applicable) and in English
  • date of birth
  • number of identification document (for an applicant not holding a HKID card for registration, he/she will also need to provide statements to the effect that he/she (i) does not hold a HKID card; and (ii) has not used other identification documents for registration)
  • copy of identification document
  • registration of users aged below 16 requires endorsement of an adult aged 18 or above, registration of personal information of the adult and an indication of the relationship with the adult concerned
10
Corporate user
  • name of the business, corporation or branch in Chinese and in English (if applicable)
  • personal information of an individual aged 18 or above named as the responsible person
  • number of the valid business/branch registration certificate
  • copy of the business/branch registration certificate
25
The Real-name Registration Programme implemented in two phases
Phase Action item Detail
Phase 1
1-9-2021 to 28-2-2022
Effective date of the Real-name Registration Programme Telecommunications operators are required to put in place relevant infrastructure and systems for implementing real-name registration . During this period, the public can continue with the existing use of PPS cards and there is no imminent need for real-name registration.
Phase 2
1-3-2022 to 23-2-2023
(The system is ready for Real-name registration)
New prepaid cards issued from 1-3-2022 The users are required to complete real-name registration before activation.
Existing prepaid SIM cards issued before 1-3-2022 Existing prepaid SIM card users are required to complete real-name registration with respective telecommunications operators before the end of phase two (i.e. on or before 23 February 2023).
Phase 3
24-2-2023
(End of 360-days grace period)
All prepaid SIM cards without real-name registration Prepaid SIM cards without real-name registration can no longer be used after phase two.
Timetable ~ The Real-name Registration Programme implemented in two phases:
  • Phase 1 : telecommunications operators are required to put in place relevant infrastructure and systems for implementing real-name registration between 1 September 2021 and 28 February 2022. During this period, the public can continue with the existing use of PPS cards and there is no imminent need for real-name registration.
  • Phase 2 : starting from 1 March 2022, users of newly effective SSP services and new PPS cards issued from this date onwards are required to complete real-name registration before activation. Existing PPS card users are required to complete real-name registration with respective telecommunications operators before the end of phase two (i.e. on or before 23 February 2023). PPS cards without real-name registration can no longer be used after phase two. Existing SSP users are not required to re-register with their telecommunications operators unless they change to another operator or subscribe to a new phone number.
  • Phase 3 : from 24 February 2023, prepaid SIM cards without real-name registration can no longer be used after phase two.
Reference Materials
Download Pamphlets
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Chinese Punjabi (पंजाबी)
English Flipino (Tagalog)
Indonesia (Bahasa Indonesia) Thai (ไทย)
Hindi (हिन्दी) Urdu (اردو)
Nepali (नेपाली) Vietnamese (Tiếng Việt)
TV Announcement
Real-name registration application link
Real-name registration application link Enquiry hotline
Method (1) Scan QR code
Method (2) Click below button
Click here for Registration
Method (3) Copy link to open with your browser
Registration link: https://bit.ly/3hkRNRRegen
3Service Hotline 1033

or

Online support
(3iChat ambassador)
Demonstration of real-name registration

1
Insert SIM card into the mobile phone

2
Sending SMS to mobile phone by system automatically, and open the real-name registration link in the SMS (Note: Existing customer or failed to receive the SMS, you can click [Register now] on this webpage to access the registration page directly.

3
Auto-login after detecting the mobile phone number of SIM card by the system and then click NEXT. (Note: If the auto-login fails, you can enter your phone number and login with a one-time password)

4
Please refer to the real-name registration terms and conditions and privacy policy before go to the next step

5
Choose [The type of SIM card user]

6
Choose [ID Type] and press [Scan] > then [Confirm]

7
Please refer to the reminder for scanning ID > then [Confirm]

8
After successfully scanning, the system will automatically fill in the information

9
Verify your information before submit application

10
Submission completed
FAQ
1. Why do I need to register my SIM card?
In response to "Telecommunications (Registration of SIM Cards) Regulation", SIM card users are required to register the SIM cards for SIM card activation.
2. What information do I have to provide for SIM card registration?
Personal user: English and Chinese full Name (if applicable), the number of identity document (HKID number or travel document number), date of birth and a copy of the identity document. If the user is under 16 years old, a copy of the identity document of an adult is required.
Company/Corporate user: English and Chinese Name of the company/corporation (if applicable), the number of the business registration certificate, a copy of the certificate, and the personal information of a responsible person aged 18 or above.
3. How many SIM cards can I register at a time?
At each telecommunication operator, a personal user can register up to 10 prepaid SIM cards; a company/corporate user can register up to 25 prepaid SIM cards.
4. Do I have to register my SIM card immediately after the Regulation is effective? When do I have to register my SIM card?
Registration of prepaid SIM cards purchased on or after 1 March 2022 is required. Registration of all prepaid SIM cards must be completed on or before 23 February 2023.
5. What happens if my SIM card is not registered before the deadline?
All services of unregistered SIM cards will be terminated on 23 February 2023.
6. How will my personal information be kept for?
According to the Regulation, all information will be kept for at least 12 months upon SIM card deregistration.
7. How can I register my SIM card?
SIM card users can register their SIM cards on 3HK website or visit our 3Shop with identification documents for SIM card registration.
8. How will my personal data be kept for?
All collected personal information will be stored in 3HK’s system. We will strictly comply with the requirements of the Personal Data (Privacy) Ordinance ("PDPO"), including the Data Protection Principles (“DPP”), as regards the collection, holding, processing and use of personal information.
Click here to view 3HK - Terms and Conditions of Real-name Registration for Prepaid SIM Cards
Click here to view 3HK Privacy Policy and Regulation