Name: 3 Hong Kong | Real-name Registration Programme for SIM Cards
Brand: 3HK

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Real-name Registration Programme for SIM Cards

Application of Real-name Registration Programme for SIM Cards

Applicable to SIM cards to be used for local person-to-person communications including voice, data and/or short message services (SMS) issued by Hong Kong’s telecommunications operators.

Registration requirements

Individual users are required to provide information as contained in their identification documents (Hong Kong Identity Card or other acceptable identification documents such as visitors travel documents) including name, date of birth, number of the identification document and its copy for registration.
A company or corporate which would like to register as SIM card users are required to provide business registration information and specify a representative or a responsible person and provide the personal information of that person.
Each individual user may register no more than 10 pre-paid SIM (PPS) cards with each telecommunications operator whereas each corporate user may register up to 25 PPS cards with each telecommunications operator. There is no limit on the number of registrable SIM service plan (SSP) cards.
A person below 16 years old who needs to register for SIM card services will require the endorsement of an adult. The telecommunications operator will also register the information of that adult.

Real-name Registration Programme (Each telecommunications operator)	Type of registration	Information of registration	Quota
	Individual user	name in Chinese (if applicable) and in English date of birth number of identification document (for an applicant not holding a HKID card for registration, he/she will also need to provide statements to the effect that he/she (i) does not hold a HKID card; and (ii) has not used other identification documents for registration) copy of identification document registration of users aged below 16 requires endorsement of an adult aged 18 or above, registration of personal information of the adult and an indication of the relationship with the adult concerned	10
	Corporate user	name of the business, corporation or branch in Chinese and in English (if applicable) personal information of an individual aged 18 or above named as the responsible person number of the valid business/branch registration certificate copy of the business/branch registration certificate	25

The Real-name Registration Programme implemented in two phases

Phase	Action item	Detail
Phase 1 1-9-2021 to 28-2-2022	Effective date of the Real-name Registration Programme	Telecommunications operators are required to put in place relevant infrastructure and systems for implementing real-name registration . During this period, the public can continue with the existing use of PPS cards and there is no imminent need for real-name registration.
Phase 2 1-3-2022 to 23-2-2023 (The system is ready for Real-name registration)	New prepaid cards issued from 1-3-2022	The users are required to complete real-name registration before activation.
	Existing prepaid SIM cards issued before 1-3-2022	Existing prepaid SIM card users are required to complete real-name registration with respective telecommunications operators before the end of phase two (i.e. on or before 23 February 2023).
Phase 3 24-2-2023 (End of 360-days grace period)	All prepaid SIM cards without real-name registration	Prepaid SIM cards without real-name registration can no longer be used after phase two.

Timetable ~ The Real-name Registration Programme implemented in two phases:

Phase 1 : telecommunications operators are required to put in place relevant infrastructure and systems for implementing real-name registration between 1 September 2021 and 28 February 2022. During this period, the public can continue with the existing use of PPS cards and there is no imminent need for real-name registration.
Phase 2 : starting from 1 March 2022, users of newly effective SSP services and new PPS cards issued from this date onwards are required to complete real-name registration before activation. Existing PPS card users are required to complete real-name registration with respective telecommunications operators before the end of phase two (i.e. on or before 23 February 2023). PPS cards without real-name registration can no longer be used after phase two. Existing SSP users are not required to re-register with their telecommunications operators unless they change to another operator or subscribe to a new phone number.
Phase 3 : from 24 February 2023, prepaid SIM cards without real-name registration can no longer be used after phase two.

Reference Materials

Download Pamphlets

Language	Download	Language	Download
Chinese		Punjabi (पंजाबी)
English		Flipino (Tagalog)
Indonesia (Bahasa Indonesia)		Thai (ไทย)
Hindi (हिन्दी)		Urdu (اردو)
Nepali (नेपाली)		Vietnamese (Tiếng Việt)

TV Announcement

Prepaid SIM Product Types and Real Name Registration Online Support

Product Type	Enquiry
	Online support （3iChat ambassador）

Real Name Registration Method

Method（1）Online Registration

Method（2）Service Support for Real Name Registration Provided by Post Offices

The Government sets up service counters at 18 designated post offices to provide free support service to assist members of the public to complete real-name registration of their PPS cards. Members of the public requiring assistance should visit the designated post offices in person and bring along the following items for registration -

Original HKID card
Mobile phone capable of receiving SMS notifications
PPS cards that are required to complete real-name registration (for PPS cards that are not in use, please bring together its package/jacket/card holder)

Note: A user who is aged below 16 years old has to be accompanied by an adult aged 18 or above for completing the registration, who will need to provide that adult’s personal information and original HKID card for registration at the same time.

For the latest news on real name registration, please visit the website of the Office of the Communications Authority

The 18 designated post offices providing support service for real-name registration include :

District	Post Office
Central and Western	General Post Office, 2 Connaught Place, Central
Eastern	Tsat Tsz Mui Post Office, Shops 1, 6, 7 & 11, G/F, Block C, Model Housing Estate, 770 King's Road, North Point
Southern	Aberdeen Post Office, G/F, Kam Fung Building, 171 Aberdeen Main Road, Aberdeen
Wan Chai	Wan Chai Post Office, 2/F Wu Chung House, 197-213 Queen's Road East
Kowloon City	Gillies Avenue Post Office, G/F, 140 Gillies Avenue North, Hung Hom
Kwun Tong	Kwun Tong Post Office, Unit A & Unit B, G/F, 52 Hung To Road, Kwun Tong
Sham Shui Po	Cheung Sha Wan Post Office, G/F, China Shipbuilding Tower, 646 Cheung Sha Wan Road, Cheung Sha Wan
Wong Tai Sin	Wong Tai Sin Post Office, Shop No. 2, G/F, Lung Lok House, Lower Wong Tai Sin Estate
Yau Tsim Mong	Tsim Sha Tsui Post Office, G/F & 1/F, Hermes House, 10 Middle Road, Tsim Sha Tsui
Sai Kung	Tseung Kwan O Post Office, Shop 14C, G/F, Ming Tak Shopping Centre, Ming Tak Estate, Tseung Kwan O
Kwai Tsing	Kwai Fong Post Office, Shop No. 4-10, G/F, Kwai Kin House, Kwai Fong Estate
North	Shek Wu Hui Post Office, 112-116 San Fung Avenue, Shek Wu Hui, Sheung Shui
Sha Tin	Sha Tin Central Post Office, 1/F Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin
Tai Po	Tai Po Post Office, G/F, Tai Po Government Offices, 1 Ting Kok Road, Tai Po
Tsuen Wan	Tsuen Wan Post Office, 1/F, Tsuen Wan Government Offices, 38 Sai Lau Kok Road, Tsuen Wan
Tuen Mun	Tuen Mun Central Post Office, Podium Level, Tuen Mun Government Offices, 1 Tuen Hi Road, Tuen Mun
Yuen Long	Yuen Long Post Office, B111 & B130, 1/F, Hop Yick Plaza, 23 Tai Tong Road, Yuen Long
Islands	Tung Chung Post Office, G/F, 6 Mei Tung Street, Tung Chung

Demonstration of real-name registration

Insert SIM card into the mobile phone

Sending SMS to mobile phone by system automatically, and open the real-name registration link in the SMS (Note: Existing customer or failed to receive the SMS, you can click [Register now] on this webpage to access the registration page directly.

Auto-login after detecting the mobile phone number of SIM card by the system and then click NEXT. (Note: If the auto-login fails, you can enter your phone number and login with a one-time password)

Please refer to the real-name registration terms and conditions and privacy policy before go to the next step

Choose [The type of SIM card user]

Choose [ID Type] and press [Scan] > then [Confirm]

Please refer to the reminder for scanning ID > then [Confirm]

After successfully scanning, the system will automatically fill in the information

Verify your information before submit application

Submission completed

Real-name registration flow (Enter SIM card number ICCID) Applicable to the SIM card NOT receiving SMS after activation / local service was restricted

Insert SIM card into mobile device and connect to network signal, then go to the real-name registration website: https://www.three.com.hk/prepaid/account/en/rnr-reg

Reminder: Please record the ICCID prefixed with 89852, before insert SIM card

Please select "login with ICCID" to login, if NOT receiving SMS verification

Enter the ICCID with the prefix 89852 twice, then press "Login" or scan the barcode on the back of the SIM card

Verify the ICCID, then click "Next"

Read the reminder and press "Continue"

Read and agree to the "Real-name Registration Terms and Conditions" and the "Privacy Policy"

Choose "the type of SIM card user"

Choose "ID Type" and press "Scan" to upload ID document > then "Confirm"

Please refer to the reminder for scanning ID > then "Confirm"

After scanning the ID document, the identification system auto-fill in the relevant information

Reminder: If there is an error in the content of the auto-filled information, click "Update" to re-scan the ID document and fill in the personal information via the automatic identification system to complete the real-name registration. If you continue to fill in/change your personal information manually, the submitted real-name registration information will be processed and reviewed manually, and we will notify you of the review result within 7 working days by SMS.

Verify your information and submit application

Successful submission of real-name registration, then we will send a link by SMS to your prepaid number once we have verified your information. Please click the link and confirm the registration in 48 hours.

Click the link to complete the real-name registration after receive SMS verification.

Verify the information, then press "Confirm"

Real-name registration Successful

FAQ

1. Why do I need to register my SIM card?

In response to "Telecommunications (Registration of SIM Cards) Regulation", SIM card users are required to register the SIM cards for SIM card activation.

2. What information do I have to provide for SIM card registration?

Personal user: English and Chinese full Name (if applicable), the number of identity document (HKID number or travel document number), date of birth and a copy of the identity document. If the user is under 16 years old, a copy of the identity document of an adult is required.
Company/Corporate user: English and Chinese Name of the company/corporation (if applicable), the number of the business registration certificate, a copy of the certificate, and the personal information of a responsible person aged 18 or above.

3. How many SIM cards can I register at a time?

At each telecommunication operator, a personal user can register up to 10 prepaid SIM cards; a company/corporate user can register up to 25 prepaid SIM cards.

4. Do I have to register my SIM card immediately after the Regulation is effective? When do I have to register my SIM card?

Registration of prepaid SIM cards purchased on or after 1 March 2022 is required. Registration of all prepaid SIM cards must be completed on or before 23 February 2023.

5. What happens if my SIM card is not registered before the deadline?

All services of unregistered SIM cards will be terminated on 23 February 2023.

6. How will my personal information be kept for?

According to the Regulation, all information will be kept for at least 12 months upon SIM card deregistration.

7. How can I register my SIM card?

SIM card users can register their SIM cards on 3HK website or visit our 3Shop with identification documents for SIM card registration. As a further support measure for individual Prepaid SIM card users in need, the Government will set up service counters at 18 designated post offices to assist members of the public to complete real-name registration of their Prepaid SIM cards. The service is free of charge. Detail please click here.

8. How will my personal data be kept for?

All collected personal information will be stored in 3HK’s system. We will strictly comply with the requirements of the Personal Data (Privacy) Ordinance ("PDPO"), including the Data Protection Principles (“DPP”), as regards the collection, holding, processing and use of personal information.

Click here to view 3HK - Terms and Conditions of Real-name Registration for Prepaid SIM Cards
Click here to view 3HK Privacy Policy and Regulation