3HK
 
Roaming & IDD
/
Roaming Service
/
Toll Free Hotline
If you have any enquiry on the roaming service while travelling in one of the destinations below, simply call our toll free hotline for assistance.
Destination Fixed line* / Mobile# (Network Operator) Toll Free Number
Argentina Fixed Line 00 800 3162 3333
Australia Fixed Line / Mobile 0011 800 3162 3333
Austria Fixed Line / Mobile 00 800 3162 3333
Belgium Fixed Line 00 800 3162 3333
Canada Fixed Line 0011 800 3162 3333
Mainland China Fixed Line 00 800 3162 3333
Denmark Fixed Line / Mobile 00 800 3162 3333
Finland Fixed Line / Mobile (n/a for Teila network) 990 800 3162 3333
France Fixed Line / Mobile 00 800 3162 3333
Germany Fixed Line / Mobile 00 800 3162 3333
Hungary Fixed Line 00 800 3162 3333
Indonesia
 Fixed Line
00 8800 105529
Mobile (Indosat)^
 +852 3162 3333
Ireland Fixed Line / Mobile 00 800 3162 3333
Israel Fixed Line 00 800 3162 3333
014 800 3162 3333
Italy Fixed Line (Telecom Italia) 00 800 3162 3333
Japan Fixed Line (KDDI) 001 010 800 3162 3333
Fixed Line (C&W IDC) 0061 010 800 3162 3333
Fixed Line (JT) 0041 010 800 3162 3333
Mobile (DOCOMO)^ +852 3162 3333
Korea Fixed Line
001 800 3162 3333
002 800 3162 3333
008 800 3162 3333
Mobile (KT)^
 +852 3162 3333
Luxembourg Fixed Line 00 800 3162 3333
Macau Fixed Line / Mobile 0800 681
Malaysia Fixed Line
 00 800 3162 3333
Netherlands Fixed Line / Mobile (KPN / Vodafone / Telfort) 00 800 3162 3333
New Zealand Fixed Line 00 800 3162 3333
Norway Fixed Line 00 800 3162 3333
Philippines Fixed Line (PLDT) 00 800 3162 3333
Portugal Fixed Line 00 800 3162 3333
Singapore Fixed Line
001 800 3162 3333
Mobile (StarHub)^
 +852 3162 3333
South Africa Fixed Line / Mobile 00 800 3162 3333
09 800 3162 3333
Spain Fixed Line 00 800 3162 3333
Sweden Fixed Line (Telia) 00 800 3162 3333
Switzerland Fixed Line 00 800 3162 3333
Taiwan Fixed Line / Mobile (n/a for KGT network) 00 800 3162 3333
Thailand Fixed Line
001 800 1562031147
Mobile (True Move)^
 +852 3162 3333
UK Fixed Line / Mobile 00 800 3162 3333
Toll Free Hotline is a direct dial call via designated network operators for toll free access.
* The toll free hotline is accessible via fixed line with IDD service and is not applicable via payphone. It does not cover any hotel access charges.
# Direct dial to the toll free hotline from mobile phone is applicable to customers with IDD Roaming service registration and are required to pay the roaming local call charges incurred.
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