3HK
 
Interconnection Service
Code of Practice for Service Contracts
Service Usage Policy and Fair Usage Policy
3G,4G LTE and 5G Service Terms and Conditions
Privacy Policy
Prepaid SIM Card Services Terms and Conditions
Prepaid SIM Card Service Usage Policy and Fair Usage Policy
Person-To-Person Marketing Calls - Operation Guideline
Performance Pledge
Website Disclaimer and Copyright Notice
Code of Practice for Service Contracts
Implementation of Code of Practice for Telecommunications Service Contracts


3 Hong Kong (3HK), the mobile operation of Hutchison Telecommunications Hong Kong Holdings Limited, highly values our customers and their satisfaction. To enhance customer satisfaction levels, 3HK has adopted the Code of Practice for Telecommunications Service Contracts prepared by the telecommunications industry under the auspices of Communications Association of Hong Kong (CAHK) on 1 May 2015. For details of the Code of Practice, please refer to the website of CAHK at http://www.cahk.hk.

3HK will use our reasonable endeavours to follow the practices stated in this Code of Practice to enhance our service quality for our customers. For any further enquiry, please visit our website at http://www.three.com.hk or call 24-Hour Hotline 1033.

Please note that the terms of existing contracts with customers are not affected by the implementation of the Code of Practice.