Direct Carrier Billing Service
5G LIVE Up & Gaming
Music & Entertainment
Lifestyle & Info.
Privacy & Mobile Security
3UP Trade Pass
Handset Guardian
Screen Replacement Plan
Extended Warranty Plan
Handset Switch /
Replacement Service
Apple Watch Switch Service
"Apple Watch Switch" Service@:
  • You can switch your watch for whatever reasons
  • Dedicated hotline and guaranteed to deliver to you in 6 hours^
  • Customers can switch their watches at most twice in the 2-year contract period OR Non-contract customers can switch their watches at most twice in 12 months
^ We guarantee to deliver to you the substitute device in as fast as 6 hours, subject to the time of order confirmed and the terms and conditions. We will refund you the switch or replacement fee if we cannot deliver to you in guaranteed delivery time. The substitute device we provide will be a refurbished device, without the original packaging and without any accessories. Registered device can be switched to same model or same generation and price range, subject to availability.
Whatever reasons:
Worn out  
Screen cracks & dents  
Water damaged  
Change of heart  
Monthly Fee Switch Fee Contract Period Number of Switch(s)
$29 22% based on the suggested retail price of customer's registered device prevailing at the time of their service application. 24 Max 2 switches during each rolling 12-month
(i.e. Max 4 times within contract period)
$39 No contract Switch twice within any rolling 12-month period
@Not include Watchband

^ Eligible Customer with 24 months' contract commitment. Deliver within 6 hours depends on order confirmation time and delivery location. Details are as below:
Order confirmation time
& delivery locations
Mon – Sat
(8am - 5pm)
excludes Public Holidays
Hong Kong Island
New Territories*
Within 6 hours Next working day
Outlying Islands** Next working day Next 2 working days
*including Tung Chung, Chek Lap Kok, Hong Kong International Airport (non-restricted areas), Hong Kong Disneyland, Sunny Bay, AsiaWorld-Expo
**including Lantau Island, Ma Wan, Discovery Bay, Peng Chau, Lamma Island, Cheung Chau, Tai O, Mui Wo.
This service is applicable to customer who has purchased eligible handset model from 3Shops or at designated retailers#(purchased from designated retailers required to bring along related handset's invoice).
Visit 3Shop or call 3Service Hotline 1033 for enquiry
Eligible Model
Apple Watch Series 5
Apple Watch Series 6
# Designated retailers include:
Fortress, Broadway, Wilson, Suning, Chung Yuen Electrical, Apple Store, Apple.com, Studio A, CSL, 1010, SmarTone, China Mobile Hong Kong, China Unicom, Telecom Digital, CMK Electric Store, Sound & Vision, CAM2, Coxell, Lane Crawford, AT3, Asian Technology

Click here to view terms and conditions