"Handset Switch" Service:
^ We guarantee to deliver to you the substitute device in as fast as 6 hours, subject to the time of order confirmed and the terms and conditions. We will refund you the switch or replacement fee if we cannot deliver to you in guaranteed delivery time. The substitute device we provide will be a refurbished device, without the original packaging and without any accessories. Registered device can be switched to same model or same generation and price range, subject to availability.
Whatever reasons:
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$29/month service plan - Applicable for designated models. After expiry of contract, the Handset Switch Service will continue to be provided at $39/mth until customer requests for termination. Customer may switch up to 2 times during each 12-month rolling period of the Service period.
$49/month service plan - After expiry of contract, the Handset Switch Service will continue to be provided at $59/mth until customer requests for termination. Customer may switch up to 2 times during each 12-month rolling period of the Service period. $129/month service plan - Applicable for designated models. After expiry of contract, the Handset Switch Service will continue to be provided at $139/mth until customer requests for termination. Customer may switch up to 2 times during each 12-month rolling period of the Service period. |
$59/month service plan - After expiry of contract, the Handset Switch Service will continue to be provided at $69/mth until customer requests for termination. It allows customer to have unlimited switch during the service period.
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$59/month service plan - After expiry of contract, the Handset Switch Service will continue to be provided at $69/mth until customer requests for termination. It allows customer to have maximum 2 switches during the service period.
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$59/month – each customer have a maximum of 2 switches within 12 months from the successful application date.
Click here to view terms and conditions |
^ Eligible Customer with 24 months' contract commitment. Deliver within 6 hours depends on order confirmation time and delivery location. Details are as below:
*including Tung Chung, Chek Lap Kok, Hong Kong International Airport (non-restricted areas), Hong Kong Disneyland, Sunny Bay, AsiaWorld-Expo
**including Lantau Island, Ma Wan, Discovery Bay, Peng Chau, Lamma Island, Cheung Chau, Tai O, Mui Wo. This service is applicable to customer who has purchased eligible handset model from 3Shops or at designated retailers# (purchased from designated retailers required to bring along related handset's invoice). |
Visit 3Shop or call 3Service Hotline 1033 for enquiry |
Service Fee
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Eligible Model
Samsung
Galaxy A42 5G
Galaxy A50s
Galaxy A31
Galaxy A21s
Galaxy A52 (5G)
Huawei
Nova 7i
Others
Xiaomi Mi 10T
Xiaomi Mi 10T Pro
Xiaomi Mi 11 Lite 5G
Xiaomi POCO F3 5G
Xiaomi POCO X3 Pro (4G)
OPPO A9 2020
OPPO A74 5G
OPPO Reno 5Z 5G
TCL PLEX
TCL 10L
TCL 10 Pro
Apple
iPhone 7
iPhone 7+
iPhone 8
iPhone 8+
iPhone X
iPhone Xs Max (LTE)
iPhone XR (LTE)
iPhone Xs (LTE)
iPhone 11 (LTE)
iPhone 11 Pro
iPhone 11 Pro Max
iPhone SE
Samsung
Galaxy XCover 5 (LTE)
Galaxy Note 10
Galaxy Note 10+
Galaxy Note 9 (LTE)
Galaxy S10 Plus (LTE)
Galaxy S10 (LTE)
Galaxy S10e (LTE)
Galaxy A60 (LTE)
Galaxy A70 (LTE)
Galaxy A80
Galaxy A31
Galaxy S20 (5G)
Galaxy S20+ (5G)
Galaxy S20 Ultra (5G)
Galaxy Note20 8+256GB (5G)
Galaxy Note20 Ultra 12+256GB (5G)
Galaxy Note20 Ultra 12+512GB (5G)
HUAWEI
MATE 20 PRO
P30 (LTE)
P30 Lite (LTE)
P30 Pro (LTE)
Nova 5T
MATE 30
MATE 30 PRO
P40
P40 PRO
Nova 7i
Others
Sony Xperia 1
Xiaomi Mi 11i 5G
Samsung
Galaxy Fold
Galaxy Z Flip
Galaxy Z Fold2 5G
Huawei
Mate Xs
Samsung
Galaxy S20 FE (5G)
Galaxy S20 (5G)
Galaxy S20+ (5G)
Galaxy S20 Ultra (5G)
Galaxy A32
HUAWEI
P40
P40 PRO
P40 PRO+
Mate 40 Pro
Others
OPPO Find X2 Pro (5G)
Xiaomi Mi 10 Pro (5G)
Xiaomi Mi 10 (5G)
Xiaomi Mi 10 Lite (5G)
Xiaomi Mi 11 (5G) 256GB
TCL 10 5G
realme X50 5G
Nokia 8.3 5G
Apple
iPhone 13 Pro Max 5G
iPhone 13 Pro 5G 1TB
iPhone 13 Pro 5G
iPhone 13 5G
iPhone 13 mini 5G
iPhone SE 2022 5G
iPad Air 5 Wi‑Fi + Cellular
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Samsung
Galaxy Z Fold3 (5G)
Galaxy Z Flip3 (5G)
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FAQ
Q1. I am going to request switch my handset device, how do I get started? Please click here to start the service. For enquiries, please contact service hotline / Whatsapp at 5803 2497 from Monday to Saturday (except public holidays) from 9:00 a.m. to 6:00 p.m. |
# Designated retailers include:
Fortress, Broadway, Wilson, Suning, Chung Yuen Electrical, Apple Store, Apple.com, Studio A, CSL, 1010, SmarTone, China Mobile Hong Kong, China Unicom, Telecom Digital, CMK Electric Store, Sound & Vision, CAM2, Coxell, Lane Crawford, AT3, Asian Technology * $10 out of the monthly fee for the Service will be in the form of rebate to offset any amount invoiced in same bill from any purchases of product or service on Google Play or/and App Store through 3HK Billing service (“Bill-to-3”). The rebate is not transferrable to any third party or exchangeable for cash. All unused rebate as at the bill cut-off date will be forfeited automatically without notice or any compensation. Click here to view terms and conditions |