Handset Guardian
Screen Replacement Plan
Extended Warranty Plan
Handset Switch Service
Apple Watch Switch Service
Handset Replacement Service
"Handset Switch" Service
^ We guarantee to deliver to you the substitute device in as fast as 6 hours, subject to the time of order confirmed and the terms and conditions. We will refund you the switch or replacement fee if we cannot deliver to you in guaranteed delivery time. The substitute device we provide will be a refurbished device, without the original packaging and without any accessories. Registered device can be switched to same model or same generation and price range, subject to availability.
Whatever reasons:
 Worn out Screen cracks & dents Water damaged Change of heart |
*Customers can enjoy a free trial and discontinue the service any time during the first month. After the free trial, the contract will continue for the remaining 23 months by default.
*A replacement fee (22% of the suggested retail price at the time of device registration) will be charged when a replacement is requested. *A replacement fee (3% of the suggested retail price at the time of device registration) will be charged when a screen replacement is requested. *For the $29/$49 service plans, the service will continue to be provided thereafter at ($39/$59) per month (on the basis of one month contract periods) after the 24-month Handset Switch Service contract period expires until customer requests termination. It allows customers to have a maximum of 2 switches/screen replacements during the service period. *For the $59 service plan, the service will continue to be provided thereafter at ($69) per month (on the basis of one month contract periods) after the 24-month Handset Switch Service contract period expires until customer requests termination. It allows customers to have unlimited switches and 2 screen replacements during the service period. *The "First month free trial" is only available for new customers applying the service for the first time. Click here to view terms and conditions. |
|
^ Eligible Customer with 24 months' contract commitment. Deliver within 6 hours depends on order confirmation time and delivery location. Details are as below:
*including Tung Chung, Chek Lap Kok, Hong Kong International Airport (non-restricted areas), Hong Kong Disneyland, Sunny Bay, AsiaWorld-Expo
**including Lantau Island, Ma Wan, Discovery Bay, Peng Chau, Lamma Island, Cheung Chau, Tai O, Mui Wo. |
| Visit 3Shop or call 3Service Hotline 1033 for enquiry |
|
Eligible Handset List
This eligible list are applicable when purchasing this service, if customer has subscripted this service before and still in contract period, it is not be affected. For further enquiries, please call 5803 2497 / WhatsApp 9536 9598 within office hour (Mon-Sat 0900-1800, Except public holidays.) ($29/Month) First 1 Month Free Trial Handset Switch Service  Apple
iPad 10.9 2022 Wi-Fi (64GB)
iPhone SE 2022 (64GB)
Realme
Realme X50
Samsung
Galaxy A14
Galaxy A13
Galaxy A22
Galaxy A32
Galaxy A33
Galaxy A34
Galaxy A42
Galaxy A52
Galaxy A53
Galaxy A54
Galaxy Xcover 5
Xiaomi
Xiaomi 13 Lite
|
|
($49/Month) First 1 Month Free Trial Handset Switch Service Apple
iPad Pro 2022 11
iPad Pro 2022 12.9
iPad 10.9 2022 Wi-Fi (256GB)
iPad 10.9 2022 Wi-Fi + Cellular
iPad Air 4 Wi‑Fi
iPad Air 4 Wi‑Fi + Cellular
iPhone 13
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 13 mini
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone SE 2022 (128/256GB)
Honor
HONOR Magic5 Pro
HONOR Magic4 Pro
Huawei
Mate 50 LTE
Mate 50 Pro LTE
Samsung
Galaxy S21
Galaxy S21 FE
Galaxy S21 Ultra
Galaxy S21+
Galaxy S22
Galaxy S22 Ultra
Galaxy S22+
Galaxy S23
Galaxy S23 Ultra
Galaxy S23+
Galaxy Z Flip3
Galaxy Z Flip4
Galaxy Z Flip5
Galaxy Z Fold3
Galaxy Z Fold4
Galaxy Z Fold5
Xiaomi
Xiaomi 13 Pro
Xiaomi 13
Xiaomi 12T Pro
Xiaomi Mi 11
Xiaomi Mi 11i
Xiaomi Poco F3
Xiaomi Poco X3 Pro
|
|
($59/Month) First 1 Month Free Trial Handset Switch Service Apple
iPad Pro 2022 11
iPad Pro 2022 12.9
iPad 10.9 2022 Wi-Fi
iPad 10.9 2022 Wi-Fi + Cellular
iPad Air 4 Wi‑Fi
iPad Air 4 Wi‑Fi + Cellular
iPhone 13
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 13 mini
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone SE 2022
Honor
HONOR Magic5 Pro
HONOR Magic4 Pro
Huawei
Mate 50 LTE
Mate 50 Pro LTE
Realme
Realme X50
Samsung
Galaxy A14
Galaxy A13
Galaxy A22
Galaxy A32
Galaxy A33
Galaxy A34
Galaxy A42
Galaxy A52
Galaxy A53
Galaxy A54
Galaxy S21
Galaxy S21 FE
Galaxy S21 Ultra
Galaxy S21+
Galaxy S22
Galaxy S22 Ultra
Galaxy S22+
Galaxy S23
Galaxy S23 Ultra
Galaxy S23+
Galaxy Xcover 5
Galaxy Z Flip3
Galaxy Z Flip4
Galaxy Z Flip5
Galaxy Z Fold3
Galaxy Z Fold4
Galaxy Z Fold5
Xiaomi
Xiaomi 13 Pro
Xiaomi 13
Xiaomi 13 Lite
Xiaomi 12T Pro
Xiaomi Mi 11
Xiaomi Mi 11i
Xiaomi Poco F3
Xiaomi Poco X3 Pro
|
|
FAQ
Q1. I am going to request switch my handset device, how do I get started? Please click here to start the service. For enquiries, please contact service hotline at 5803 2497 or WhatsApp 9536 9598 from Monday to Saturday (except public holidays) from 9:00 a.m. to 6:00 p.m.
Q2. Can I request a change to another phone for this Handset Switch Service? You can change to another phone for this service by changing the IMEI No., please refer to the following tutorial. 1 Click here to visit the Update-IMEI portal  2 Click "Update Device information"  3 Enter the phone number  4 The system will send a 6-digit verification code to the mobile number you provided, please enter the code  5 Select your device information, including brand, model, color, memory and network system  6 Enter the IMEI number of your new device  7 The system will display the details of the service plan you are currently subscribing.  8 The system will provide you with the tutorial, please click "Start Test" and read the tutorial.  9 The system will guide you to take a picture with the front camera facing the mirror. It will give instructions to help you point the phone at the correct position during the process. After completion, the system will display the result and send you an email notification.
Q3. Why does the system keep showing that submission failed during the process for updating IMEI number? Generally speaking, the overall shooting environment (such as sufficient light source) and the condition of the phone screen (such as scratches or reflections from the screen protector) will affect the judgment of the system. It is recommended that the phone does not have screen protector installed and be kept clean. If the system still shows failure, please contact service hotline at 5803 2497 or WhatsApp 9536 9598 from Monday to Saturday (except public holidays) from 9:00 am to 6:00 am.
Q4. How can I obtain the IMEI number for updating? You can enter "*#06#" and press the call button, the screen will then display the phone's IMEI. If the screen displays more than one IMEI number, please take the first one.
Q5. Is there a limit for updating my phone's IMEI number for this service? Yes, only one additional update is available for each Handset Switch Service.
Q6. Will the service help back up the data for my device? This service will be carried out via To-Door delivery in the form of an instant phone switch. You are recommended to back up your data first before requesting a switch of device.
Q7. What is the basis for determining the service price ranges from $29 to $59? The price of this service will be determined based on your device model. For details, please refer to the "Eligible Models" section of this page.
Q8. I joined the $59 Unlimited Switch Plan, can I switch the phone screen with unlimited times? You can switch handset with an unlimited number of times, while screen replacement is up to 2 times every 12 months. |
|
* $10 out of the monthly fee for the Service will be in the form of rebate to offset any amount invoiced in same bill from any purchases of product or service on Google Play or/and App Store through 3HK Billing service ("Bill-to-3"). The rebate is not transferrable to any third party or exchangeable for cash. All unused rebate as at the bill cut-off date will be forfeited automatically without notice or any compensation.
Click here to view terms and conditions |
