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Bill-to-3
Handset Switch Service
3Up Trade Pass
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Value Added Services
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Handset Switch Service
Handset Switch Service
Apple Watch Switch Service
Handset Replacement Service
"Handset Switch" Service:
  • You can switch your handset for whatever reasons
  • Dedicated hotline and guaranteed to deliver to you in 6 hours^
  • Switch your handset for maximum 4 times during contract period or upgrade to unlimited switch service
^ We guarantee to deliver to you the substitute device in as fast as 6 hours, subject to the time of order confirmed and the terms and conditions. We will refund you the switch or replacement fee if we cannot deliver to you in guaranteed delivery time.
Whatever reasons:
Worn out  
Screen cracks & dents  
Switch model  
Water damaged  
Change of heart  
Handset switch service
Monthly Fee Contract Period Number of Switch(s)
$29 up 24-month Max 2 switches during each rolling 12-month
(i.e. Max 4 times within contract period)
$29/month service plan - Applicable for designated models. After expiry of contract, the Handset Switch Service will continue to be provided at $39/mth until customer requests for termination. Customer may switch up to 2 times during each 12-month rolling period of the Service period.
$49/month service plan - After expiry of contract, the Handset Switch Service will continue to be provided at $59/mth until customer requests for termination. Customer may switch up to 2 times during each 12-month rolling period of the Service period.
$129/month service plan - Applicable for designated models. After expiry of contract, the Handset Switch Service will continue to be provided at $139/mth until customer requests for termination. Customer may switch up to 2 times during each 12-month rolling period of the Service period.

Unlimited handset switch service
Monthly Fee Contract Period Number of Switch(s)
$59 18/24/30 Unlimited
$59/month service plan - After expiry of contract, the Handset Switch Service will continue to be provided at $69/mth until customer requests for termination. It allows customer to have unlimited switch during the service period.

^ Eligible Customer with 24 months' contract commitment. Deliver within 6 hours depends on order confirmation time and delivery location. Details are as below:
Order confirmation time
& delivery locations		 Mon – Sat
(8am - 5pm)
excludes Public Holidays		 Others
Hong Kong Island
Kowloon
New Territories*		 Within 6 hours Next working day
Outlying Islands** Next working day Next 2 working days
*including Tung Chung, Chek Lap Kok, Hong Kong International Airport (non-restricted areas), Hong Kong Disneyland, Sunny Bay, AsiaWorld-Expo
**including Lantau Island, Ma Wan, Discovery Bay, Peng Chau, Lamma Island, Cheung Chau, Tai O, Mui Wo.
This service is applicable to customer who has purchased eligible handset model from 3Shops or at designated retailers# (purchased from designated retailers required to bring along related handset's invoice).
Visit 3Shop or call our hotline 1032 for enquiry
Service Fee
Switch Service Fee
Eligible Device Original Suggested Retail Price ("SRP") of the Registered Device on date of purchase Switch Fee
Other devices $12,001 - $18,000 22% based on the suggested retail price of customer's registered device prevailing at the time of their service application.
$10,001 - $12,000
$8,001 - $10,000
$4,000 - $8,000
$4,000 - $2,001
Below $2,000
Eligible Model
  • Applicable for $29/month service plan
Samsung
Galaxy A42 5G
Galaxy A50s
Galaxy A31
Galaxy A21s
Galaxy A52 (5G)
Huawei
Nova 7i
Others
Xiaomi Mi 10T
Xiaomi Mi 10T Pro
OPPO A9 2020
TCL PLEX
TCL 10L
TCL 10 Pro
  • Applicable for $49/month service plan
Apple
iPhone 7
iPhone 7+
iPhone 8
iPhone 8+
iPhone X
iPhone Xs Max (LTE)
iPhone XR (LTE)
iPhone Xs (LTE)
iPhone 11 (LTE)
iPhone 11 Pro
iPhone 11 Pro Max
iPhone SE
Samsung
Galaxy XCover 5 (LTE)
Galaxy Note 10
Galaxy Note 10+
Galaxy Note 9 (LTE)
Galaxy S10 Plus (LTE)
Galaxy S10 (LTE)
Galaxy S10e (LTE)
Galaxy A60 (LTE)
Galaxy A70 (LTE)
Galaxy A80
Galaxy A31
Galaxy S20 (5G)
Galaxy S20+ (5G)
Galaxy S20 Ultra (5G)
Galaxy Note20 8+256GB (5G)
Galaxy Note20 Ultra 12+256GB (5G)
Galaxy Note20 Ultra 12+512GB (5G)
HUAWEI
MATE 20 PRO
P30 (LTE)
P30 Lite (LTE)
P30 Pro (LTE)
Nova 5T
MATE 30
MATE 30 PRO
P40
P40 PRO
Nova 7i
Others
Sony Xperia 1
  • Applicable for $129/month service plan
Samsung
Galaxy Fold
Galaxy Z Flip
Galaxy Z Fold2 5G
Huawei
Mate Xs
  • Applicable for $59/month service plan (with $10 Bill-to-3 Spending Amount)*
Samsung
Galaxy S20 FE (5G)
Galaxy S20 (5G)
Galaxy S20+ (5G)
Galaxy S20 Ultra (5G)
Galaxy A32
HUAWEI
P40
P40 PRO
P40 PRO+
Mate 40 Pro
Others
OPPO Find X2 Pro (5G)
Xiaomi Mi 10 Pro (5G)
Xiaomi Mi 10 (5G)
Xiaomi Mi 10 Lite (5G)
Xiaomi Mi 11 (5G) 256GB
TCL 10 5G
realme X50 5G
Nokia 8.3 5G
  • Applicable for $59/month unlimited switch service plan
Apple
iPhone 12 mini
iPhone 12
iPhone 12 Pro
iPhone 12 Pro Max
# Designated retailers include:
Fortress, Broadway, Wilson, Suning, Chung Yuen Electrical, Apple Store, Apple.com, Studio A, CSL, 1010, SmarTone, China Mobile Hong Kong, China Unicom, Telecom Digital, CMK Electric Store, Sound & Vision, CAM2, Coxell, Lane Crawford, AT3, Asian Technology

* $10 out of the monthly fee for the Service will be in the form of rebate to offset any amount invoiced in same bill from any purchases of product or service on Google Play or/and App Store through 3HK Billing service (“Bill-to-3”). The rebate is not transferrable to any third party or exchangeable for cash. All unused rebate as at the bill cut-off date will be forfeited automatically without notice or any compensation.

Click here to view terms and conditions