Handset Switch /
Replacement Service
Replacement Service
Apple Watch Switch Service
Screen Care
Handset Switch / Replacement Service Dedicated hotline and guaranteed to deliver to you in 6 hours at the earliest^
 Also includes screen replacement service. It can satisfy you even if you just want to replace the screen for any reason and completed within one working day at the earliest! Click here for more details for Screen Replacement Service
^ We guarantee to deliver to you the substitute device in as fast as 6 hours, subject to the time of order confirmed and the terms and conditions. We will refund you the switch or replacement fee if we cannot deliver to you in guaranteed delivery time. "Handset Switch" provides refurbished device; "Handset Replacement" provides new device, without the original packaging and without any accessories. Registered device can be switched to same model or same generation and price range, subject to availability.
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*including Tung Chung, Chek Lap Kok, Hong Kong International Airport (non-restricted areas), Hong Kong Disneyland, Sunny Bay, AsiaWorld-Expo.
**including Lantau Island, Ma Wan, Discovery Bay, Peng Chau, Lamma Island, Cheung Chau, Tai O, Mui Wo. |
1 Terms and Conditions:
*A switch fee (22% of the suggested retail price at the time of device registration) will be charged when a switch is requested. *A replacement fee (3% of the suggested retail price at the time of device registration) will be charged when a screen replacement is requested. *A replacement fee (70% of the suggested retail price at the time of device registration) will be charged when a handset replacement is requested. |
2 Terms and Conditions:
*A switch fee (22% of the suggested retail price at the time of device registration) will be charged when a replacement is requested. *A replacement fee (3% of the suggested retail price at the time of device registration) will be charged when a screen replacement is requested. *For the $29/$49 service plans, the service will continue to be provided thereafter at ($39/$59) per month (on the basis of one month contract periods) after the 24-month Handset Switch Service contract period expires until customer requests termination. It allows customers to have a maximum of 2 switches/screen replacements during the service period. *For the $59 service plan, the service will continue to be provided thereafter at ($69) per month (on the basis of one month contract periods) after the 24-month Handset Switch Service contract period expires until customer requests termination. It allows customers to have unlimited switches and 2 screen replacements during the service period. *The "First month free trial" is only available for new customers applying the service for the first time. Click here to view terms and conditions. |
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Other Recommended Service Plan 
3 Terms and Conditions:
*A switch fee (22% of the suggested retail price at the time of device registration) will be charged when a switch is requested. *A replacement fee (3% of the suggested retail price at the time of device registration) will be charged when a screen replacement is requested. Click here to view terms and conditions. |
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Eligible Handset List
This eligible list are applicable when purchasing this service, if customer has subscripted this service before and still in contract period, it is not be affected. For further enquiries, please call 5803 2497 / WhatsApp 9536 9628 within office hour (Mon-Fri 0900-1800, Except public holidays.) Please click here to check eligible handset list |
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FAQ
Q1. What is the difference between "Handset Replacement" and "Handset Switch"?
Q2. I am going to request switch my handset device, how do I get started? Please click here to start the service. For enquiries, please contact service hotline at 5803 2497 or WhatsApp 9536 9628 from Monday to Friday (except public holidays) from 9:00 a.m. to 6:00 p.m.
Q3. Can I request a change to another phone for this Handset Switch Service? You can change to another phone for this service by changing the IMEI No., please refer to the following tutorial. 1 Click here to visit the Update-IMEI portal  2 Click "Update Device information"  3 Enter the phone number  4 The system will send a 6-digit verification code to the mobile number you provided, please enter the code  5 Select your device information, including brand, model, color, memory and network system  6 Enter the IMEI number of your new device  7 The system will display the details of the service plan you are currently subscribing.  8 The system will provide you with the tutorial, please click "Start Test" and read the tutorial.  9 The system will guide you to take a picture with the front camera facing the mirror. It will give instructions to help you point the phone at the correct position during the process. After completion, the system will display the result and send you an email notification.
Q4. Why does the system keep showing that submission failed during the process for updating IMEI number? Generally speaking, the overall shooting environment (such as sufficient light source) and the condition of the phone screen (such as scratches or reflections from the screen protector) will affect the judgment of the system. It is recommended that the phone does not have screen protector installed and be kept clean. If the system still shows failure, please contact service hotline at 5803 2497 or WhatsApp 9536 9628 from Monday to Friday (except public holidays) from 9:00 am to 6:00 am.
Q5. How can I obtain the IMEI number for updating? You can enter "*#06#" and press the call button, the screen will then display the phone's IMEI. If the screen displays more than one IMEI number, please take the first one.
Q6. Is there a limit for updating my phone's IMEI number for this service? Yes, only one additional update is available for each Handset Switch Service.
Q7. Will the service help back up the data for my device? This service will be carried out via To-Door delivery in the form of an instant phone switch. You are recommended to back up your data first before requesting a switch of device.
Q8. What is the basis for determining the service price ranges from $29 to $59? The price of this service will be determined based on your device model. For details, please refer to the "Eligible Models" section of this page.
Q9. I joined the $59 Unlimited Switch Plan, can I switch the phone screen with unlimited times? You can switch handset with an unlimited number of times, while screen replacement is up to 2 times every 12 months.
Q10. I have joined the $20 Handset Switch Service Lite. Can I start using the service immediately? You will receive an SMS on your mobile device. You need to click on the activation link in the SMS to start using the service. |
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Click here to view terms and conditions
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