Online subscription can be done in just five minutes. The 5G Router (with SIM card) will be delivered to you at no additional charge, making the process quick and simple.
2.
Are there any hidden charges in online subscription?
All pricing details for the plans are clearly listed on the 3HK website, with no hidden charges.
3.
What documents do I need to prepare for online subscription?
Please have your ID document and credit card information ready before starting the online subscription.
4.
How do I know if I have successfully subscribed/ported in?
After completing the online subscription process, you will receive a confirmation email from 3HK.
5.
When will I receive my 5G Router (with SIM card)?
You will receive the 3HK 5G Router (with SIM card) within 5-7 working days at your specified address. Please note that the actual delivery schedule may be delayed due to various circumstances. We will contact you prior to delivery.
6.
If I have other questions after my subscription, who can I contact for help?
Feel free to call the 3Service hotline on 1033 or download the My3 App to use the 3iChat online support for any enquiries.
7.
After the 5G Broadband monthly plan ends/cancels, how do I return the device/accessories?
Customers must return the designated router, including all packaging, accessories and the user guide to the designated return point within 14 days of the 5G Broadband monthly plan ending or being cancelled. For details, please refer to the Sales & Service Agreement and related registration form.
Payment Details
1.
Do I need to make a prepayment when signing up?
New customers are required to prepay HK$100 by credit card for the subscription. This prepayment will be credited to customers’ account on the first bill.
Service Details
1.
How can I check my data usage?
You can download and log in to the My3 App to check information like data usage.
Monthly fee $1961 for Infinite 5G Broadband^,2,3 with 3HK 5G CPE 5#,1,5 or selected 5G Wi-Fi 6 Router#,1,5!
Upgrade to Enjoy Exclusive Add-on Offers Below:
Pair-up Offer for iQIYI Standard VIP
5G Broadband + iQIYI Limited Offer
5G Broadband Monthly Plan
Monthly Fee $1961
Infinite 5G Broadband Data^,2
Designated 5G Router
+
Standard VIP
+$28/mth5 add-on for HUAWEI WiFi Mesh 3 Router is available for designated 5G router
for you to extend the Wi-Fi network coverage
With 5G Broadband, everyone can have a great time!
No landlines, plug & surf
Ultimate enjoyment from indulging in private broadband
Extensive coverage enables Internet services in low-density residential and village houses
Have options other than expensive plan
[5G Broadband test] Let the data speak for themselves - break the myth of no internet in low-density residential and village house!
Say Goodbye to Landline! Upgrade to 5G Broadband!
5G Broadband, No Landlines, Plug & Surf
Spot Locator
With this App, you can connect to Wi-Fi routers from SUPREME and 3 Hong Kong to set up Wi-Fi with ease, search the best network location inside your premises, check data usage, and receive various deals.
Download the app through official channels only to reduce the risk of your mobile device being hacked.
^ Once the mobile data usage reaches the 500GB data entitlement of your monthly service plan, data service will continue subject to the maximum download speed of 5G network but less network resources will be allocated according to network condition which may affect your data service experience until the cutoff date of the relevant bill cycle.
# The designated plan fee included the monthly rental fee for 5G Router. The rented 5G Router under this plan is refurbished unit and supplies are limited. Photos are for reference only and the router model provided is subject to the availability. 5G Wi-Fi 6 Router rental service is not applicable to online subscription.
❖ Customers are required to successfully link their relevant MoneyBack account ("MB App Account") to their 3HK postpaid service account ("3HK Account") via the designated 3HK platform (" My3 App") to collect MoneyBack Points. A total of 800/ 30,800 / 40,800 MoneyBack Points will be credited to customer’s registered MoneyBack account by MoneyBack Hong Kong in three tranches : 500 MoneyBack Points will be credited within 30 days of 3HK mobile service activation; (if applicable) 30,000/ 40,000 MoneyBack Points will be credited within three months of 3HK mobile service activation; and 300 MoneyBack Points (if applicable) will be collected via My3 App in phases during the contract period. No MoneyBack Points will be earned if the subscription with 3HK is cancelled or terminated within 30 days of the subscription date. Offers are available while stocks last. Each account number can enjoy the offer once only. Customers must commit to a designated service contract. The offer is subject to related terms and conditions and is available while quotas last. 3HK reserves the right to change the MoneyBack Points reward scheme for different plans at any time without prior notice. For more details, please refer to https://bit.ly/382CrDq.
Click here to view terms and conditions.
$28 admin fee per month is required.