FAQ

Online Subscription Procedures
1.	What are the benefits of subscribing online? Online subscription can be done in just five minutes. The 5G Router (with SIM card) will be delivered to you at no additional charge, making the process quick and simple.
2.	Are there any hidden charges in online subscription? All pricing details for the plans are clearly listed on the 3HK website, with no hidden charges.
3.	What documents do I need to prepare for online subscription? Please have your ID document and credit card information ready before starting the online subscription.
4.	How do I know if I have successfully subscribed/ported in? After completing the online subscription process, you will receive a confirmation email from 3HK.
5.	When will I receive my 5G Router (with SIM card)? You will receive the 3HK 5G Router (with SIM card) within 5-7 working days at your specified address. Please note that the actual delivery schedule may be delayed due to various circumstances. We will contact you prior to delivery.
6.	If I have other questions after my subscription, who can I contact for help? Feel free to call the 3Service hotline on 1033 or download the My3 App to use the 3iChat online support for any enquiries.
7.	After the 5G Broadband monthly plan ends/cancels, how do I return the device/accessories? Customers must return the designated router, including all packaging, accessories and the user guide to the designated return point within 14 days of the 5G Broadband monthly plan ending or being cancelled. For details, please refer to the Sales & Service Agreement and related registration form.
Payment Details
1.	Do I need to make a prepayment when signing up? New customers are required to prepay HK$100 by credit card for the subscription. This prepayment will be credited to customers’ account on the first bill.
Service Details
1.	How can I check my data usage? You can download and log in to the My3 App to check information like data usage.

Monthly fee $196¹ for Infinite 5G Broadband^{^,2,3} with 3HK 5G CPE 5^#,1,5 or selected 5G Wi-Fi 6 Router^#,1,5！
Upgrade to Enjoy Exclusive Add-on Offers Below:

Pair-up Offer for iQIYI Standard VIP

Monthly Fee
$196¹　

Infinite 5G
Broadband Data^{^,2}

Designated Wi-Fi 6 5G Router^#

Standard VIP

30 months contract

Apply Now

Add-on offer for Secondary SIM(s)

Subscribe to the 5G Broadband Plan to enjoy
Add-on offer for Secondary SIM(s) (max. 4 cards) for you to enjoy 5G network everywhere

$98/mth⁶

$198

20GB

10GB

Local Data

3,000 local voice mins

Other Local and Thereafter Charge

Admin Fee

Waive

Airtime (min) & SMS

Please click here for details

Visit

Shop or

for details

With 5G Broadband, everyone can have a great time!

Name: 3 Hong Kong | 5G Broadband | 5G Broadband + iQIYI Limited Offer
Brand: 3HK

No landlines, plug & surf

Ultimate enjoyment from
indulging in private broadband

Problem 1 - No fibre, only a slow network available

Extensive coverage enables
Internet services in low-density
residential and village houses

Problem 2 - Not much options other than expensive plan

Have options other than
expensive plan

[5G Broadband test] Let the data speak for themselves -
break the myth of no internet in low-density residential and village house!

Say Goodbye to Landline! Upgrade to 5G Broadband!

5G Broadband, No Landlines, Plug & Surf

Spot Locator

With this App, you can connect to designated 5G Wi-Fi routers from SUPREME and 3 Hong Kong to set up Wi-Fi with ease, search the best network location inside your premises, check data usage, and receive various deals.

Download the app through official channels only to reduce the risk of your mobile device being hacked.

^ Once the mobile data usage reaches the 500GB data entitlement of your monthly service plan, data service will continue subject to the maximum download speed of 5G network but less network resources will be allocated according to network condition which may affect your data service experience until the cutoff date of the relevant bill cycle.
# The designated plan fee included the monthly rental fee for Wi-Fi 6 5G Router. The rented Wi-Fi 6 5G Router under this plan is refurbished unit and supplies are limited. Photos are for reference only and the router model provided is subject to the availability. This service is not applicable to online subscription.
Click here to view terms and conditions.
$28 admin fee per month is required.

Infinite 5GBroadband Data^,2

With 5G Broadband, everyone can have a great time!

5G Broadband, No Landlines, Plug & Surf

Infinite 5G
Broadband Data^{^,2}