| Online Subscription Procedures |
1. |
What are the benefits of subscribing online?
Online subscription can be done in just 5 minutes. The SIM card will be delivered to your home directly, making the process quick and simple. What’s more, you can enjoy privileges like bonus data, admin fee waiver, and monthly fee discounts!
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2. |
Are there any hidden charges in online subscription?
All pricing details for the plans are clearly listed on our 3HK website, with no hidden charges.
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3. |
My existing contract is not finished yet, how do I choose the "service start date"?
You can select the contract expiry date of your current service provider as your "3HK service start date". The actual start date will also depend on when you submit online documents and the approval status.
If you're unsure when your existing contract expires, we suggest the following:
- Log in to your current service provider’s online account or mobile app to check
- Visit retail stores or call the customer service hotline of your current service provider for assistance
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4. |
Do I need to notify my current service provider when porting to 3HK?
No! Once you complete the online subscription, we will notify your current service provider.
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5. |
What documents do I need to prepare for online subscription?
Please have your ID document and credit card information ready before starting the online subscription.
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6. |
Can I choose a new mobile number myself?
Yes! During the online subscription process, we will provide options for new phone numbers for you to choose from.
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7. |
How do I know if I have successfully subscribed/ported in?
After completing the online subscription procedures, you will receive a confirmation email from 3HK.
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8. |
When will I receive my SIM card?
You will receive your 3HK SIM card within 3-5 working days at your registered address. Please note that actual delivery may be delayed due to various circumstances.
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9. |
If I have other questions after my subscription, who can I contact for help?
Feel free to call the 3Service hotline on 1033 or download the  My3 App to use the 3iChat online support for any enquiries.
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| Payment Details |
1. |
Do I need to make a prepayment when signing up?
New customers are required to prepay HK$100 by credit card for subscription. This prepayment will be credited to customers’ account on the first bill. (For customers applying for the "Member Referral Programme", an additional designated prepaid amount is required, which will be credited to your account in three installments.)
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| Service Details |
1. |
How do I activate mainland China and Macau data in my monthly plan?
Simply enable the "Data Roaming" feature on your phone while in mainland China or Macau, and you can use the data with no SIM swaps, it’s very convenient!
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2. |
How can I check my data usage and call minutes?
You can download and log-in to the My3 App to check the information like data usage and local voice minutes.
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Other Local and Thereafter Charge
Terms and conditions
- Text (per item): "Text" includes Text Info services and Text-based content downloads.
- Multimedia (per item): "Multimedia" includes Picture MMS, Video MMS, Picture and Video content downloads and streaming.
$1,000 Handset Voucher
