The Group is dedicated to actively contributing to the transition to a low-carbon global economy and aims to contribute positively to combating climate change. In 2024, the Group made notable progress in several areas to deliver sustainable business and solutions strategies.

The Group is dedicated to environmental stewardship and implements a range of practices and policies to govern, monitor and assess its environmental performance, with the Sustainability Committee responsible for reporting findings and making recommendations to the Board on environmental matters. The Sustainability Committee delegates responsibilities to the Sustainability Working Group, which oversees the Group's environmental actions and goals. Comprising senior management, the Sustainability Working Group is tasked with developing, discussing and evaluating the environmental performance of various departments and teams across the Group.

Additionally, in accordance with the requirement of ISO 14001:2015, the Group has internal procedures to address environmental aspects in network design, installation and maintenance operations to minimise impacts to the environment. During the Reporting Period, the Group did not violate any laws and regulations related to environmental protection and biodiversity protection.

The Group has incorporated environmental factors into multiple facets of its operations by implementing energy efficient initiatives and energy management systems. Given that most of its electricity consumption comes from network facilities, the Group is dedicated to reducing carbon emissions by enhancing the energy efficiency of its mobile network.

Additionally, the Group implemented strategies to reduce energy consumption and collaborated with enterprises to adopt technologies such as IoT to lower electricity usage and improve heating, ventilation and air conditioning ("HVAC") efficiency. It has leveraged 5G and IoT technology to minimise energy waste.

The Group initiated several Reducing, Reusing and Recycling (3Rs) projects to promote waste minimisation and enhance resource efficiency across its operations.

To ensure proper recycling of e-waste, the Group has participated in the Green Friends initiative, led by Hong Kong Battery Recycling Centre Limited, starting from 2023. All disposed lead-acid batteries from the Group's network sites in Hong Kong were delivered to the facility for further processing and responsible recycling, ensuring compliance with environmental regulations.

To engage its customers in the circular economy efforts, the Group continues to provide one-stop handset recycling services in selected 3Shops that promote the recycling of used mobile phones and accessories. Collected items are then forwarded to the Computer and Communication Products Recycling Programme run by the government, in collaboration with industry partners and voluntary organisations. Electronic devices in good working condition are refurbished and donated to those in need, while other components and materials are recycled to minimise waste.