• Can use roaming data, voice, SMS and local IDD001/1968 service.
• Customers who use credit card or bank autopay to settle 3HK monthly bill, can simply press *100# for registration. SMS confirmation will be received upon successful activation of Roaming & IDD Service.

5G Roaming Service
5G roaming service is now available in Mainland China, and we will continue to expand the coverage to more destinations. Customers only need to meet the following conditions to experience 5G high speed data roaming.

• Subscribe 3HK 5G service monthly plan
• Activate roaming and IDD service
• Use 5G roaming compatible mobile phone and iOS/Android version (Please check with the relevant mobile phone suppliers)
• Under designated destinations and designated networks (Click here for details)

Q: What are the charges for 5G roaming service?
A: There is no additional charge for 5G roaming service. If customer meets the above conditions, they can enjoy 5G roaming service at where available, data roaming charges will be charged based on the current standard roaming rates or applicable data roaming plans. Please note that 5G roaming service depends on the 5G network coverage of the local network provider. If there is no 5G network coverage, roaming service will be available through other network standards.

Plan	Features
Roam-in-Command	One Pass with infinity data, simply activate once to enjoy seamless connection for each trip.
Mainland China & Macau 3-Day Pass	Freely use travel data and voice calls
Data Roaming Daily Pass RoamLite Pass	Fixed daily charge
Greater China Monthly Plan	Share data in Mainland China, Hong Kong, Macau and Taiwan. Keep using social media apps just like in Hong Kong

Please refer to below for other data roaming plan:
Europe 5/10-Day Pass
When customers without a data roaming plan subscription use travel data, they will be charged according to Data Roaming Daily Charge Cap Service. This service incurs a daily charge regardless of the amount of data consumed during travel. Please click here for service details. Please click here for coverage details.


Check activated data roaming plans:
Login My Account or click "Travel Data" in My3 App.

Customers need to meet the following conditions to use voice calls through overseas partner's 4G LTE network while roaming.

• Activate roaming and IDD service
• Use compatible mobile phone and iOS/Android version that support VoLTE service (Please check with the relevant mobile phone suppliers for VoLTE-compatible handset and VoLTE function setting)
• Under designated destinations and designated networks which has enable VoLTE Roaming Service

VoLTE Roaming Voice Service dialing method

Calling your roamed location / Other Countries	Press + Country Code Area code Telephone No.
Calling Hong Kong	Press + 852 Telephone No.

1. How does VoLTE Roaming Voice Service call be calculated? Will my roaming data be consumed when using VoLTE Roaming Voice Service?
   VoLTE Roaming Service calls will be calculated in minute and rounded up to the nearest minutes. VoLTE Roaming Service call will not be counted as your roaming data usage.
2. If I switch off data roaming in my handset, can VoLTE Roaming Voice Service still be used?
   Yes. Once you ensure the VoLTE option is turn on (Please check with the relevant mobile phone suppliers about the VoLTE function of the handset), you can make VoLTE Roaming Service call with data roaming turn off in your handset menu.
   (Warm reminder: When data roaming service and VoLTE roaming service are activated, other applications might still incur data roaming usage count and cause the respective charges. Data roaming charges will be charged based on the current standard roaming rates or applicable data roaming plans; you may click here for more details of data roaming plans)

Voice Call

Calling Hong Kong/Other Countries	Press + Country Code Area code Telephone No.
Calling your roamed location
Receive Call	Press Receive Call button
Use Home Direct Line Service to call back to Hong Kong	Press **132* Hong Kong Telephone No. #

SMS

Send SMS to Hong Kong telephone number	Press Hong Kong Telephone No. , then type your text message, then press Send button
Send SMS to a local number / Other countries' phone number	Press + Country Code Area code Telephone No. , then type your text message, then press Send button

Click here for the coverage and charge of Roaming Voice Call and SMS service.

International Call Forward and Roaming Voicemail
While roaming, you can choose one of the following types of call forward features to divert your incoming calls to a local fixed line or mobile phone number of your roaming destination, or use roaming voicemail, to keep your un-answered calls in your voice mail box.

Call Forward Type	Setting		Service Charges
Unconditional Call Forward	**21*	001 Country Code Area Code Telephone No. #	IDD 001 charges (from HK to the forwarded no.)
Unreachable Call Forward (turn off the phone)	**62*		IDD 001 charges (from HK to the forwarded no.)
Unreachable Call Forward (out of coverage)			Roaming incoming call charges + Roaming outgoing call charges (from roaming country to the forwarded no.)
Busy Call Forward	**67*		Roaming incoming call charges + Roaming outgoing call charges (from roaming country to the forwarded no.)
No Answer Call Forward	**61*
Cancel International Call Forward	##21#
Retrieve Voicemail	**132**32# (4G LTE / 3G Customer)		Use Home Direct Line to retrieve voice mail while travelling abroad and no need to enter your mobile phone number and password.

Home Ringback Tone
Callers will hear the same Hong Kong ringback tone when overseas. Just activate and deactivate the service by using the below short codes.

	Activation	Deactivation	Interrogation
Chinese	**139#	##139#	*#139#
English	**139*#	##139*#	*#139*#

Service charge: HK$10 per day