Hutchison Telecommunications Hong Kong (HTHK) is accelerating a customer-centric AI transformation. By integrating AI with 5G across operations, services and innovative application scenarios, we aim to bring smart solutions into real-world use cases in a sustainable manner. This enables our customers to stay agile and create greater value amid a fast-changing digital landscape.
Top 10 AI applications at HTHK
1
Our technical team has long held the capabilities and expertise to drive AI innovation. As one of the early adopters of machine learning, we are now developing our own GPU farm, further strengthening the foundation for our AI-driven transformation.
Through Agentic AI, we proactively manage and optimise network operations, significantly enhancing self-healing capabilities and shortening problem solving time, minimising service impact and comprehensively improving customer experience.
3
By leveraging AIOps, we integrate repetitive network alerts, allowing engineers to focus on addressing the actual root causes. AI also predicts equipment performance degradation in advance, enabling early repair to ensure stable and reliable services.
AI is used to continuously monitor and analyse network usage patterns. During late-night and low-utilisation periods, it automatically adjusts base-station operations, reducing carbon emissions by approximately 400,000 kilograms per year.
5
We equip all employees with AI tools such as Copilot to handle highly repetitive tasks, allowing them to focus on higher-value assignments to enhance overall work quality.
We provide employees with a wide range of AI training, including both theoretical and practical courses, enabling them to effectively apply AI in their daily work.To date, the company has provided over 6,000 hours of AI-related training to employees.
7
We leverage AI to analyse customer behaviour and use chatbots to understand customer needs. This enables the delivery of personalised service options, thereby reducing customer churn, breaking away from traditional customer service models and elevating the overall customer experience.
We currently have over 50 AI projects underway across different departments.
9
The DIGIBox Solution Hub, located at the company’s headquarters, showcases the latest AI and 5G business applications.
Our “3Business Empower CTO AI” service helps SMEs accelerate AI transformation by offering AI strategy development at an affordable monthly fee starting from just a few hundred dollars.
